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Upstate Counseling

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Upstate Counseling Reviews

2.6

24% would recommend to a friend

(12 total reviews)

Douglas Roest-Gyimah

33% approve of CEO

33% positive business outlook

Reviews by job title

12 reviews
1.0
30 Apr 2025

Horrible experience

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They bait you with money.

Cons

Doug was a terrible leader that did not care for his employees at all. I do not recommend working with this organization. The staff have rolled over multiple times. Not a good sign at all.

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Upstate Counseling Response
9mo
When you say "bait you with money", do you mean that we put a job ad out with the designated salary for the role? I don't understand what else we are supposed to do. We literally say "we will pay you ABC amount of money if you do XYZ job." Is that not how it's supposed to work? I will fix it if we are supposed to do it differently.
2.0
1 Nov 2024

Devolving Leadership

Recommend
CEO approval
Business outlook

Pros

Excellent clinical team. Ability to create own work schedule. Quick ramp up. Good administrative support

Cons

Leadership has become a little untrustworthy. While the clinical team and fellow therapists are wonderful, competent providers, the leadership has become paranoid and unsettling in their leadership practices. While flexibility, autonomy, and unpressured clinical quotas have been touted the general atmosphere of employment has begun to feel insecure and volatile.

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Upstate Counseling Response
1y
A few things I want to acknowledge about this review: 1) You're right, I was a bit paranoid for a while. I'd like to first say that some of that was valid, as we had, to name only a few examples: --Former employees accessing our EMR software, violating federal HIPAA laws, which in some cases requires self-reporting to the U.S. Department of Health and Human Services. --Therapists not keeping a medical record of their services, which is malpractice and could result in someone losing their license. --Therapists making their colleagues and clients uncomfortable by forcing their personal opinions about their workplace onto people who wanted nothing to do with it. That last one, licensed therapists bringing their clients into their personal drama, was next level alarming. So, yes, I was absolutely paranoid, and I do regret the impact that my acute paranoia might have had on the rest of the team. The good news is that since those individuals left, the team at Upstate is aligned and authentic, as well as professionally excellent. All that being said, we do want to reflect on our approach to leadership. We will do that and consider how we can do better in the future. Thanks for all the feedback, and good luck on your future endeavors!
2.0
3 Feb 2025
Recommend
CEO approval
Business outlook

Pros

-Work/life balance -Pay for the amount of hours worked

Cons

-Few checks/balances on leadership This is something anyone should keep in mind when applying to any group practice. Group practice can be great for a lot of reasons, but make sure you walk into that environment with eyes open. I would have gone to HR about my concerns during my time there if I wouldn't have just been scheduling a meeting with the CEO who was the one making the decisions in the first place. I felt great for a pretty big chunk of my time here, but when certain decisions led to me feeling uneasy, things turned sour quickly for me. The message was always that feedback is welcome, but I felt that the one time I offered real feedback, the CEO instead spent most of the time explaining why parts of my argument are wrong or why I used the wrong wording. Sometimes people say they want feedback, and then when they receive it they latch onto specific wording to decentralize the argument and undermine the presented concern. This is the response I felt I received. I felt afraid that if I was not absolutely flawless in my delivery of constructive feedback, (or if I said one word that could be misinterpreted) I would potentially open myself up to a conflict with someone who holds immense power over my livelihood, especially since NY is an at will employment state. I did not feel that this was something I could afford to risk, which led to me feeling unsafe a lot of the time, as though leadership could make ANY decision and my options would be to comply without complaint or leave. I began to feel paranoid, that if I expressed too much discontent, would every email be combed for potential mistakes? Are the anonymous feedback opportunities sent out by the CEO truly anonymous? I would have no way of knowing. This is why I made the decision to leave. Others may feel secure enough in their own livelihoods to make it work, just know what you're walking into.

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Upstate Counseling Response
1y
The pros: "Work/life balance" and "Pay for the amount of hours worked." It has certainly been a challenge to start a small business from the ground up and provide employees with work-life balance and decent pay for reasonable hours. As someone who worked in grueling social work agencies for about a decade, it was really important to me to create work-life balance for social workers and support staff. It sounds like, from your review and others, I have accomplished that, which feels great. Not many can say they have provided that to others in this industry. Thank you! From the cons you mentioned, as well as others, it sounds like while there were great things about working here, there is an issue with how leadership carried themselves. Hopefully as our leaders reflect on their approach, and we maintain the pros you mentioned, we continue to improve as a place of employment. Thanks so much for your feedback, and we wish you peace and success in your journey!
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Glassdoor has 12 Upstate Counseling reviews submitted anonymously by Upstate Counseling employees. Read employee reviews and ratings on Glassdoor to decide if Upstate Counseling is right for you.