Urban Upbound Reviews

2.9

34% would recommend to a friend

(63 total reviews)

Bishop Mitchell G. Taylor

39% approve of CEO

27% positive business outlook

Urban Upbound has an employee rating of 2.9 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Urban Upbound employee rating is 22% below average for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

63 reviews
1.0
30 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Great co-workers who work hard, care about helping people and make the most of crappy pay and a poor work environment Good vacation (3 weeks)

Cons

Look at the other reviews and you pretty much get the picture ... They've touched on the same themes for many years. CEO (google him before you accept the job!!) uses organization to improve his status in community and pad his pockets but he and the leadership couldn't care less about their staff. No interest in building any sort of company culture. No internal HR person or department. Staff are made to work for 3 months in the summer in a windowless office without A/C while the Managing Director and CEO work from home. Constant turnover and people fired in the middle of the work day - expect to befriend your co workers and for them to be suddenly gone the next day. Staff expected to come in during COVID because they are not trusted to work from home, returning to an office that was not sanitized in any way and has mouse droppings on and in desks. Lots of leaks and never properly cleaned, staff working in cubicles with mold spots still on the carpet from floods that happened months or years ago. The exterminator who visited the basement of one of the offices said he had never seen so many cockroaches in his life. Many UU offices are on NYCHA property but that is not an excuse to provide an unsafe and unsanitary work environment. Staff are underpaid for the amount of work they do with upward mobility only available for select favorites. No email to employees asking them how they're holding up with the pandemic or any kind of message about BLM which is shocking from an org with majority black& minority clients. One employee who got sick from COVID had their story used as fundraising material for the organization without their consent...... CEO also runs a PR company that the non-profit staff are sometimes expected to do work for and promote. The org uses nonprofit employee time to work for the CEO's for profit business and for profit contracts. Low level corruption all around. CEO asks staff to write testimonials to fake community support for big real estate projects. If you're a counselor, expect to work long hours to book the maximum number of clients and spend your evenings doing data entry. Healthcare benefits are very expensive and not great in terms of coverage.

1.0
24 Dec 2016

Not worth it for most

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Take a look at the previous reviews from here and East River Development Alliance (former name). The more positive reviews are from young people, temporary staff or interns, and the disgruntled reviews are from longer-term staff. So if you’re a recent college grad or looking to gain more experience, this could be good for you. Learn what you need to learn, but then get out.

Cons

If you are more of a veteran in the field don’t waste your time. The agency has a great mission, but they’re doing a horrible job with staff satisfaction and retention. Programs go through cycles of employees every few years, some cases months. Lack of transparency and communication sometimes with upper management and staff on the ground. Some staff are favored more and some are overlooked. No sense of employee appreciation or recognition. Working with clients from the projects is hard and there’s no management of staff burnout. The employee benefits change every year and seem to suck even more each year. Unless you have a really good supervisor or program manager in the program you work in, it’s not worth it. You wouldn’t stay that long if you got hired so save yourself the trouble and find work elsewhere where you’re treated better and can get paid more. Don’t get sucked into the invisible vortex of negative energy. Your welcome.

2.0
10 Jan 2013
Recommend
CEO approval
Business outlook

Pros

- Provides an opportunity for employees to learn the work while expanding on their skills - The employees are driven and truly care about the community at hand - A place where one can gain strong casework experience, handeling all parts from intake to closing

Cons

- Upper management is unstable, policies change on whim, and there seems to be a disconnect between that behavior and the relentless hard work of the case workers - The board is simply a fundraising board with little to no oversight of day to day matters, thus allowing upper management to manage without checks and balances

Viewing 1 - 3 of 63 Reviews

Glassdoor has 77 Urban Upbound reviews submitted anonymously by Urban Upbound employees. Read employee reviews and ratings on Glassdoor to decide if Urban Upbound is right for you.