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      Utilize

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      Reviews by job title

      20 reviews
      3.0
      23 July 2023

      Quick Learning but room for improvement.

      Service desk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly Team and Environment: The sense among colleagues at Utilize is very good. Everyone is approachable, helpful, and creates a warm and inclusive work environment that fosters collaboration. Exposure to a Variety of Technologies: You will find yourself surrounded by cutting-edge technologies. This exposure allows employees to learn and grow rapidly, making it an ideal workplace for those eager to stay ahead in their careers. Supportive On-the-Floor Managers: The on-the-floor managers (Service Management) are incredible mentors. If you ever find yourself stuck or in need of guidance, they are readily available to point you in the right direction and support your professional development. Perks and Benefits: Free coffee, tea, and fresh fruits to monthly feed-the-team events. Employee Well-being: Offering free counseling services and comprehensive medical insurance (like Vitality) and gym benefits showcases the company's commitment to the holistic health of its workforce. State-of-the-Art Building: The state-of-the-art building is not only aesthetically pleasing but also designed with employee comfort and productivity in mind.

      Cons

      Lack of Understanding in Personal Situations: In some personal situations, such as funerals, the company's response lacked empathy and was instead met with rigidity in enforcing policies. This caused distress among some team members and left room for improvement in handling such delicate situations with more compassion and flexibility. Lack of Flexibility in Shifts and Long Hours: The fixed shift schedule and long working hours can be challenging for maintaining a healthy work-life balance. Offering more flexibility in shift timings and allowing shorter lunch breaks could help employees achieve a better balance between their personal and professional lives. Disconnection between Management and Frontline Staff: There seems to be a disconnect between the management and the employees working on the ground. Senior management may not be fully aware of the day-to-day challenges faced by the team. Allowing senior directors to spend time working with the team during busy days could provide valuable insights and foster a more understanding work environment. Limited Availability of Community and Development Days: While the company offers Community Days and Development Days, the frequent restriction of these opportunities due to staff shortages can be frustrating for team members. It's essential to ensure that such initiatives are consistently available to employees as promised, to maintain their motivation and engagement. Limited Career Progression Opportunities: Advancement opportunities within the company are perceived to be limited, with progression often relying more on personal relationships with managers rather than solely on performance. This can lead to talented team members seeking opportunities elsewhere for growth, which may contribute to the reported staff turnover. Challenges with Pay Reviews: Pay reviews appear to be infrequent and poorly executed, leaving some employees without a clear understanding of their compensation growth. Aligning pay increases with inflation rates and aiming higher than market-level salaries could boost employee morale and retention.

      avatar
      Utilize Response
      2y
      Thank you for sharing your feedback about your time at Utilize. We appreciate your comments and insights. We are delighted to know that you had a wonderful experience with our friendly teams and the positive sense of camaraderie among colleagues. At Utilize, we believe that a supportive and inclusive work environment fosters collaboration and brings out the best in our employees. Our commitment to staying at the forefront of technology is unwavering, and we are thrilled that you found exposure to cutting-edge technologies valuable for your professional growth. We are dedicated to providing opportunities for continuous learning and growth to all our team members. The role of our managers and team leaders as mentors is essential to us, and we are glad that they provided you with valuable guidance and support throughout your journey with us. It’s also great to hear that you appreciated the perks and benefits we offer, ensuring we enhanced your holistic health, while in our employment. As you would know our state-of-the-art building was created by our people for our people and is a testament to our commitment to providing a comfortable and productive workspace for all our employees, so it gives us great comfort to know that this to has been appreciated. We currently have over 54 community days taken by our staff members, including our Managing Director so far this year and more than 429 Development days taken. Every line manager has the autonomy to deal with bereavement requests on a case-by-case bases using our policy for guidance. We were pleased to be accredited as a Real Living Wage employer at the end of last year, joining 13,000 other business to ensure we provide a real wage, for the real cost of living to help support our people to support themselves and their families, we also conducted full company salary reviews in 2022 and 2023. Utilize has always prided itself on its open communication and transparency giving every staff member the chance to put any questions or feedback in to the ‘live company update’ Q&A once a month, as well as full access to our staff committee team. Furthermore, our leadership team and management teams are readily available and are located in the office on a daily basis. We thank you for your valuable feedback. We are committed to continuous improvement and creating a workplace where all our employees can thrive, and your feedback will help us drive our continuous progress and development. We wish you all the best for your future endeavours wherever that may lead you.
      5.0
      11 Mar 2024

      Best place I’ve worked

      Second line support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      My team are very friendly and supportive and my line manager takes the time to help me develop professionally. I have made some great friends and everyone is so friendly and wants you to succeed.

      Cons

      Although the interview process was tough. But after meeting all the people who work here I can honestly say they are a great bunch of people. I’m glad they take the time in interviews as I love the people I’m working with.

      avatar
      Utilize Response
      2y
      Your thoughts and experiences are not just valuable, they are crucial to our growth. Your feedback allows us to continually assess and improve our processes and culture here at Utilize, shaping our future in a way that aligns with your needs and expectations. First and foremost, I am thrilled to hear about your positive experience working with your team and line manager. Building a supportive and collaborative environment is something we continuously strive for, and it's heartening to know that you feel supported in your professional development and have found camaraderie within your team. Regarding our interview process, we understand that our rigorous selection process can be demanding. Still, it is designed to ensure that we bring on board individuals who not only possess the necessary skills but also align with our values and culture. It's wonderful to hear that you found the training opportunities beneficial. At Utilize, we are committed to investing in our employees' growth and development. Your positive feedback reaffirms our belief in the value of these opportunities in honing your skills and capabilities. We will continue to work towards creating an even more enriching and fulfilling work environment for you and all our employees. Wishing you continued growth, development and success here at Utilize.
      5.0
      3 Feb 2025

      Outstanding place to work

      Business development manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Leadership team genuinely listen to all. and encourage success through mutual goals. no micromanagement or pressure to adhere to unnecessary kpi's.

      Cons

      Business is growing and experiencing the usual pains this brings like systems and processes need updating to fit the way they need to adapt. leadership is overall conscious of this and actually actioning.

      avatar
      Utilize Response
      1y
      Thank you for taking the time to share your feedback and experiences. It's great that you appreciate the leadership team's efforts to foster an open and encouraging environment. Our commitment to listening and supporting our people is paramount, and we are pleased to hear this resonates with you. We understand that the rapid growth of the business can sometimes bring challenges, particularly in updating systems and processes. Please rest assured that we are actively working on these improvements to ensure we can adapt effectively without compromising our values or goals. Your advice to continue listening and striving for what is right is invaluable, Thank you once again for your thoughtful review. We look forward to continuing our journey and achieving great success together.
      4.0
      21 Mar 2024

      A Wee Review From Me to You

      Network engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Team of onsite engineers who I interact with more often than not, (Nilesh Gobi and Andy Maddox for the most part) Great manager, Gary is a top lad. Some good nights outs and events so far,

      Cons

      relatively minimal training (for my situation) everytime i travel to london/basildon for an event, I have delays getting back out of london/basildon. unique to my situation but a certain feeling of powerlessness in some situations - I'm on site point of contact IT for a head office and unable to buy in cables/headsets etc myself. maybe more politics on the client side

      avatar
      Utilize Response
      2y
      Thank you for taking the time to share your thoughts and experiences with us. Your feedback is invaluable as we strive to maintain an exceptional work environment and culture for all our employees and continually assess and improve our processes and culture here at Utilize. We are delighted to hear that you've had positive interactions with your team; it's wonderful to know that they have made a positive impact on your experience. Regarding your comments on Training, we understand the importance of training and development and continuously work to enhance our training programmes. Your feedback will help us identify areas for improvement. Thank you for sharing your thoughts on certain challenges you have recently experienced. We strive to empower our team members to fulfil their roles effectively and will continue to explore ways to support you moving forward. Our onboarding of new staff members ensures that all employees are given training on Cherwell and other systems. Our on-site teams spend two weeks with our Service Desk, getting hands-on experience and learning about our systems and processes. Remember, we all have access to our helpdesk by raising a ticket. The service desk team will always respond to any questions or queries we ask. We also have access to Teams in Teams, where we can raise questions with other employees or departments. Wishing you continued growth, development and success here at Utilize. Again, thank you for taking the time to provide feedback.
      5.0
      18 Oct 2022

      Great place to work

      Internal communications manager
      Recommend
      CEO approval
      Business outlook

      Pros

      State of the art office space at Basildon HQ, Open plan office space, encouraging collaborative working, no 'divide' between departments (no feelings of 'them' and 'us'), including easy access to Senior Leadership Team and Directors who are all very approachable, Weekly lunches, including monthly 'naughty' lunch, the workplace encourages and promotes good wellbeing both mentally and physically, Good quality barista style coffee from machines, Free fruit available all week, Private healthcare, 60/40 working split (3x days in office, 2x days at home) with home-office support fund for desk/chairs etc, Budgets for Department outings (i.e. dinners/spa/Go Karting etc), Ample opportunity to work with either 3x local company-chosen charities or with your own preferred charity, Development days allowing you to self-develop either by training courses or working/shadowing with other departments, Gaming nights, Ample opportunity for career growth, regardless of current job position

      Cons

      I've been here for 15+ years, I wouldn't stick around that long if I didn't like it here!!

      avatar
      Utilize Response
      3y
      It's great to see our vision of our office space becoming all that we hoped it would. Thank you for taking the time to share your experience of Utilize with others.
      5.0
      1 Oct 2022

      Great Company to work for!

      Finance
      Recommend
      CEO approval
      Business outlook

      Pros

      Firstly, I really enjoy the job position I'm doing at Utilize! The company really look after you aswell and offer more benefits than I've ever heard for a local job, more leaning towards a London office structure for benefits. Health insurance, free lunch once a week and a bigger once a month free lunch on top, fantastic modern offices, summer and winter parties, awards, games room etc Batista coffee The CEO and Directors are very approachable personable people who sit in with teams to get to know them and work alongside us. The best part is how welcoming all the other staff are and how easy it is to get along with each other. This makes for a good vibe in the office and remotely. I can see my future at Utilize and never wanting to leave the company, as long as they'll have me!

      Cons

      Nothing so far! Really enjoying my time.

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