During my time with the company, I observed several operational challenges that impacted both employee satisfaction and overall efficiency:
Delayed Allowances: There is a significant delay in the disbursement of allowances, with some taking up to 1–2 years to be processed after the associated events have concluded. This delay can cause financial strain and frustration among employees.
Frequent Organizational Restructuring: The company undergoes frequent changes in its organizational chart—often 3–4 times a year. This constant reshuffling disrupts internal communication and makes it difficult to establish clear lines of responsibility and collaboration.
High Pressure Without Adequate Support: There is a strong emphasis on delivering results for clients, especially from the sales perspective. However, this often comes at the cost of employee well-being, with little consideration for exhaustion, mental health, or time constraints.
Lack of Work-Life Balance: Work-life balance is virtually non-existent. The demanding workload and expectations make it difficult for employees to maintain personal time or boundaries.
Burnout Culture: Prolonged periods of high stress, unrealistic timelines, and insufficient rest contribute to physical and mental burnout among team members.
Inconsistent Workflow Implementation: Although workflows are assessed and certified (e.g., through ISO standards), these processes are often only visible during initial planning stages. Once projects commence, especially when ad hoc tasks arise, workflows are rarely adhered to—leading to last-minute demands and unrealistic deadlines (e.g., “request made today, expected to be completed today”).
