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      Vendr

      Engaged employer

      Vendr Reviews

      3.8

      62% would recommend to a friend

      (205 total reviews)
      avatar

      Ryan Neu

      75% approve of CEO

      53% positive business outlook

      Vendr has an employee rating of 3.8 out of 5 stars, based on 205 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vendr employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      205 reviews
      1.0
      10 Jan 2024

      Stay far far far far away

      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Folks under the C-Suite tend to be smart, hardworking and great team players - The concept of the product/service is strong and useful to companies - Remote friendly even though they are trying to push hybrid - most people are fully remote - Strong benefits when I was there

      Cons

      - C-suite is awful and very out of touch with reality (They don't want to hear the truth about how customers feel about Vendr) - CTO and CFO/COO are awful (both have now recently left). The fact that the CFO was overseeing customer success for a while is absolutely ludicrous. - I saw every female leader leave in a short period of time because they couldn't work under the CFO and his sexist style (literally my VP, director, manager, etc. and those outside of my team all left). - Company sent customer facing team to Nashville and two months later laid off 40% of the company. - During lay off, company continued to interview/hire for roles that they had just gotten rid of without remorse (they targeted folks on medical leave). - Very scared to own up to who they are and force people to sign NDAs to shut their mouths. - Product team was out of touch and pushing changes that were glitchy and constantly upsetting customers. - Very stressful/busy role. Everyone is under water and can't juggle their workload during 9-5.

      avatar
      Vendr Response
      2y
      Thank you for taking the time to share your perspectives. We agree that we have smart, hardworking teammates who we greatly value, a superior product, and competitive benefits. We welcome all feedback, and we are disappointed to hear about your experiences which do not align with our viewpoints nor our goals for a positive workplace here at Vendr. We fully acknowledge the significant impact our decisions have on our impacted teammates and their families. Our leadership team is committed to helping our impacted teammates find a great place to land – and we created a program to do so. We are fully committed to optimizing employee experiences, addressing workload concerns, and creating a supportive and inclusive work environment across all areas for those at Vendr.
      1.0
      9 Feb 2024

      Vendr Chronicles: A Comedy of Errors and Dumpster Fires

      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Smart and kind colleagues, most of whom are happy to commiserate regarding the bleak conditions which leads to solid coworker relationships. They couldn't break our spirit entirely! - CEO truly seems like a nice person so it's a bit hard to watch everything unfold - Comp and benefits were good, but slowly deteriorating. And, honestly, you'll need a good health plan for the ulcers or IBS you'll get working here from the stress - They use slack not teams so that's cool - The office has great snacks, but there are 0 commuter benefits so you better stock up while you're there to earn your grocery money back for that train ride

      Cons

      - Complete lack of long term vision - Constant product and organizational changes making it near impossible to gain traction with customer accounts or your career in general - A lot of miserable customers who have been through it; some basically have Stockholm syndrome at this point - A lot of stuff feels really shady to be honest. Often told to tell customers things that weren’t verified and possibly not true at all. It was as though they were making everything up as they went and hoping it would just work out - churn baby churn, never seen anything like it in my career. Customers dropped like flies and not your typical churn and don’t blame the economy because people will always keep what they need, they just really don’t need Vendr.

      avatar
      Vendr Response
      2y
      Thank you for sharing your feedback. We appreciate your recognition of our incredible team members, our kind-hearted CEO, and our competitive compensation and benefits. We understand that the changes we’ve had to make have been challenging. As pioneers in our category, our intent is to continuously gather customer feedback and adapt our product mix to meet their evolving needs. Our aim is to provide a clear vision and stable platform for both our team and customers, ensuring authenticity in all interactions. We hear that your experiences did not reflect the positive workplace culture we strive to cultivate. We are committed to learning from feedback like yours and taking proactive steps to create a better experience for all employees and a superior product for our customers. We value platforms like Glassdoor and encourage team members to share thoughtful and constructive feedback. Transparency and integrity are fundamental to our operations, and we strive to ensure openness and honesty in how we solicit, receive, and address that feedback.
      2.0
      9 Aug 2023

      Oof

      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Had a great experience at Vendr early on. Great people, great service, good market alignment. The culture was great for a while.

      Cons

      New Management came in about a year ago and it has been downhill ever since then. Zero marketing inbound lead flow, unrealistic quotas, toxic management, poor product (not service), finance team is incredibly difficult to work with, feels like it's tougher to sell internally than externally. The main culprit of many of these negative changes seems to be the CFO. Since he joined, it has been one poor decision after another. It feels as though he's running the company instead of the CEO and it's led to incredibly poor results over the last year (including layoffs). What was once a great place to work is no longer that. It's sad.

      avatar
      Vendr Response
      2y
      Thank you for your review. We are pleased to hear about your positive experiences with the people, service, and culture at Vendr. Our people are incredibly kind and hard-working, and we're continually amazed by their dedication to our clients. We're of course disappointed to hear about the difficulties you faced. Change is the one constant, and in order to adapt, our leadership is driving decisions with velocity. We own those decisions together, and while we always have room to improve, we constantly strive to support our go-to-market motion with strong inbound lead flow, challenging but achievable goals, and a performance focused culture supported by transparent communication.
      Viewing 1 - 3 of 205 Reviews
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      ReviewsVendr reviews

      Glassdoor has 211 Vendr reviews submitted anonymously by Vendr employees. Read employee reviews and ratings on Glassdoor to decide if Vendr is right for you.