Vertical Rail Reviews

Thank you for the acknowledgement of our feed optimization tool. Our tech guys put a lot of time and effort into the development of our internal dashboard, and we are glad that you at least had a positive experience with that. We are sorry, however, that you perceived our management’s treatment of staff so negatively. Our management is not as adverse to feedback as you make it seem; we only ask that our employees are willing to clearly communicate their issues with us and provide suggestions and solutions. Some staff help shape the company with their positive contributions and teamwork, and some actually shape the company through their negative contributions. While we always prefer the first; the hard lessons are often quite valuable. With that being said, your individual contributions in shaping our company policy were profoundly helpful. We never imagined that we’d have to deal with the myriad of conflicts, complaints and general mayhem – however dealing with those situations helped us refine our policies. Marketing is an ever-changing industry. The nature of our business is to learn from its successes and its failures – all good companies do. As is expected at any agency, we must also be able to rely on our employees to provide upward feedback and recommendations. Again, we are very receptive to actionable solutions that are presented to us thoughtfully. Communication is a two-way street, as is respect. We are constantly striving to improve our internal and client-facing communications. We believe in holding our employees accountable for achieving results for our clients, and we do invest in our staff based on performance. That being said, we do not continue to invest in staff that mismanages projects, clients, or misrepresents our agency by behaving unprofessionally. We refuse to dignify your unsubstantiated remarks regarding HR, diversity, race and bigotry. We pride ourselves in acceptance and diversity. We recognize individuals that contribute to the betterment of our agency, regardless of their personal traits or preferences. We are a small agency with an extremely diverse team. We fairly employ men and women of all ages, regardless of how they identify. Our office is a casual environment, and we are accepting of most things so long as it does not distract from productivity. We are a “work family” that encourages team outings and events, such as weekend potlucks, karaoke nights, local concerts and wine tastings. These events might not be often, but they do happen and we are always open to doing more! We apologize for any reason we may have given you to feel differently about how we run and operate. We will be taking your advice into consideration, specifically with regards to your point about blaming others for our shortcomings. We take full responsibility for offering positions to individuals over the past few years that were perhaps not ready for client-facing responsibilities, and failing to orient new hires properly to our mission and culture. We have taken steps to fix this by screening candidates more acutely and improving our training process.