Silo’s in all segments Poor leadership Terrible culture ongoing Overloaded in middle management and overpaid at that level Onboarding non existent even though they have a lady in that role Lack of understanding of customer needs. Continued feedback ignored by senior management. Turnover of staff at all levels is so high. People in roles for years even though performance doesn’t warrant it Customer service and service managers never accountable for their poor performance Training non existent Lack of staff in key areas