Vroom Reviews

I usually don't post reviews, but I need to let everyone know how unethical Vroom HR has become. Within a recent couple days, two 5-star reviews were posted on glassdoor and they immediately became the company's featured reviews. How can a company like this be "great to work for" and "gaining momentum" when all they've ever done is mismanaged the VC fund (almost $300m, mind you) to the point of laying off about 50% of their workforce? Last I've checked, people are quitting left and right, Vroom started copying Carvana on almost every aspect (and still failing at it), and the leadership team walks around in the office acting as if it's business as usual. It's pretty embarrassing that it's plainly obvious an HR person wrote "feedback is welcomed... but you need to be proactive in providing it" in the other positive review. Well, I don't think the culture of secrecy and you-may-get-fired-the-next-day is very conducive for any constructive feedback. The culture and communication are so bad that I had no idea many people were quitting until the actual day that they're leaving. If you happen to interview at Vroom, be sure to ask why the positions became open. Is it because the company is growing or employees are leaving in droves?

No vision. None. Zip. Zilch. Nada. We pretend to be a “modern” company but still rely on sales tactics from the 1980s. We signed a huge contract with a new CRM software provider in 2016. By Fall of 2017, we signed another huge contract with a different CRM provider. As far as I know, we're still paying both. Who is responsible for due diligence with these decisions? We bought a traditional car dealership on the premise that their cutting-edge technology would help the business scale. From what the developers say, it was probably a mistake and we're still rebuilding pieces of their tech. In January 2017 we're told that we'll be building a "world class call center." Amazing! Wait, what year is it? That's how we're going to disrupt an industry? With a call center? Well, ok. Luckily, after failing at scaling our own call center, the board discovered that one of our investors owns a call center. So we laid off our own salespeople and signed quite a one-sided deal with that call center and are now using them to sell our cars (good for that investor -- they'll be able to make some money back). We used to have a great value proposition to people who were reluctant to buy a car online: "No charge for shipping, and after 5 days or 200 miles, if you don't like it, you can return it for a 100% refund!" Turns out we weren't all that profitable, so now we charge a non-refundable fee on top of the listing price. How the heck are you going to get someone who is on the fence to buy from you if they have to risk $500 on our abysmal quality control? God help you if you need anything from HR. I can't even bring myself to go there without losing my composure. We can't even rearrange the furniture effectively. Sorry, I accidentally said that you can buy a car *online* using Vroom. Ha. All you can do online is put down a deposit, and then you have to trudge through a slew of phone calls to make it through the rest of the process before they’ll send you documents via overnight mail that you have to sign. We seem to disregard any reasonable processes. We might say we're going to rework the way we prioritize and assign work, but soon after that we'll break our own rules, lose track of what's really important, and there's no one accountable for it.