Does Wallace Academic Editing pay their employees well?

According to anonymously submitted Glassdoor reviews, Wallace Academic Editing employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Wallace Academic Editing. This rating has been stable over the past 12 months.

How satisfied are employees working at Wallace Academic Editing?

61% of Wallace Academic Editing employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Wallace Academic Editing 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Wallace Academic Editing?

Editor (9) , Language Quality Controller (2)

What are the pros of working at Wallace Academic Editing according to real employee reviews?

"They provide good training, and you're eased into the workload." ((in 3 reviews)); "Work From Home is an optional basis." ((in 3 reviews))

What are the cons of working at Wallace Academic Editing according to real employee reviews?

"Management is aware of the problems and appears to be trying to resolve them." ((in 3 reviews)); "The workload is considerably high, which leaves little time to get to know your colleagues during work hours like a regular workplace." ((in 3 reviews))

Wallace Academic Editing Reviews

3.4

61% would recommend to a friend

(23 total reviews)

Steve Wallace

76% approve of CEO

65% positive business outlook

Wallace Academic Editing has an employee rating of 3.4 out of 5 stars, based on 23 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wallace Academic Editing employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

23 reviews

1.0

29 Oct 2018

Only if you love gray cubicles, gray office, gray colleagues

Editor

Recommend

CEO approval

Business outlook

Pros

Admin ate organised and responsive so you always have something to do. Same with HR so you get paid on time. The contract was fair.

Cons

This is the most depressing job I have ever had. You sit in a gray cubicle in a drab gray office day after day, editing seemingly endless articles on the same mundane topics in the same bad Chinese English day after day. The work environment is soul sucking. Nobody dares look up from their work because they have such tight deadlines and we end up working overtime anyway. There is no interaction with others during the working day because the workload is so heavy. Oh, except for passive-aggressive comments left as “feedback” from senior colleagues who have to grade your work. This feedback involves grading every piece of work you do on about half a dozen metrics so that the bean counters in charge can “encourage” you to improve (which generally means more overtime). And don’t expect compliments if you do well. The office does not function as a team. Nobody really talks to anyone else. The company has to give out a seating plan so that you at least can put a name to a face. Turnover is spectacularly high because people quickly discover that there are no opportunities for promotion, no variety, no workplace banter, no positivity. It’s the same day in, day out. If you stay, you’ll probably wake up in 40 years time wondering where your life went.

Wallace Academic Editing Response

4y

We are glad that you think the contract was fair and the admin responsive. You are right that we do edit a lot of research papers with Chinese English, and that is the main work we do every day. While many people find that type of work boring, there are those who like it. It is also true that the type of person who likes to do this work is usually not the type that talks or socializes very much. Both editors and translators tend to like it quiet so they can concentrate and that does make the entire office seem quiet and serious. After finishing the 3-month training some editors prefer to work from home while others prefer to work in the quiet office. There is some turnover with new employees who have not edited before, however, there are also some “grey” employees who have been with us for a long time, who do enjoy the work and who find it meaningful. These “grey” editors do mean well when they train new editors and correct papers edited by junior editors. They really are very nice people. Many new editors find this training and feedback to be invaluable. The monthly quality scores are also meant to show new editors where they can improve. Perhaps we could all try to give more compliments in the future though. The print and publication industry do have deadlines. Unfortunately, we can’t dispense with daily targets and deadlines because papers have to get back to journals to publish by a particular time. New editors sometimes struggle to meet these deadlines but find it becomes much easier over time and with practice.

2.0

30 Oct 2018

Company treats workers unfairly

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

It is not a particularly nice company, but they stick to the contract and it is run very efficiently. The boss is a a man with a good vision who has the right outlook. I was inspired when he visisted my school and gave a speech. In reality though, he is not around most of the time. Low rank supervisors are in charge when he is away travelling and they are not as good.

Cons

As translators we are mostly local ie Taiwanese workers. We get paid less than foreign workers for doing the same kind of work. Not only is the pay lower for us but the foreign workers get access to all bonuses we aren’t eligible for and they get more holidays. We all get a two day holiday every week but foreigners can ask for more. We have huge workload every day. I personally go home and finish work there but others stay at the office. Employees have many complains about this work but fell on deaf ears. For example we asked for flexible working. It was denied. The working situation is unfortable. We all seated in uncomfortable noisy chairs for 9 hours a day. We often do t have time to take our lunch rest and we are chained to the desk all day long. Many of my colleagues have complained about aching- a good company would organize massage time. I feel personally very sad in this office because the workload is too high and there are no windows. The carpets, walls, cubicles, ceiling are all the same shade of grey. We are given less chances than the foreign staff I think just this is because it is easy to replace us.

2.0

9 Nov 2018

Six months was long enough.

Editor

Recommend

CEO approval

Business outlook

Pros

If you are teaching English and are desperate to get into another line of work, this might be worth looking into. They like to hire English teachers because they usually have an aptitude for writing and editing - or at least that's what they say. Sometimes it seems like they'll hire anyone just to fill the office and get the word count up. That being said, I met lots of great people there, and many are still my friends today. We love to get together and commiserate about the abhorrent working conditions and attitude of the management, who will eat you up and spit you out after you've burned out doing a year's worth of work in 3-4 months. At the end of the day, my former coworkers and I acknowledge that Wallace provided a career opportunity. However, my experience there has left me jaded and cynical of what otherwise could have been a fulfilling, satisfying work experience if they had actually cared about the well-being of their employees. Decent pay for entry-level work.

Cons

They don't care about you, the work, or their customers. All they care about is the value they can squeeze out of you. The quality of your work doesn't matter, and they don't care if they are working you to the bone. They just need the work to get done so they can maintain that sweet, sweet profit margin. Bonuses are a joke. Most Taiwan-based companies will give you 2-3 months' salary as a bonus over the course of a year (albeit pro-rated for the first year). This place gives you just enough pocket change to maintain the substance abuse problem you developed since you started working there.

Wallace Academic Editing Response

6y

Thanks for your feedback. We do care about the quality of our cases and have a rigorous Quality Control system that gives feedback on every edited case. Every edited case goes to a senior proofreader who makes additional revisions and comments to the author of the paper and to the first editor. This allows new editors to improve by seeing the comments of senior editors about their work and quality scores every month. We also work with new editors to improve their quality over their first months with us; however there are a few editors who do struggle to maintain quality and leave us before their first year. Unlike some Taiwanese companies who give a bonus at the end of each year we give a bonus 4 times a year based on quality. Additionally we give small bonuses for Taiwanese holidays.

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