Waterworks Reviews

There is little to no consistency. Management tends to create elaborate plans that they do not follow through with or provide updates on. There is no accountability and bad work goes unnoticed and is never addressed. There is no coaching and no additional training. Interdepartment communication is very limited and difficult. People do not pick up phones and even if it is an issue requiring their participation, there is always an attitude. Extreme favoritism to tenured employees and this reflects negatively on the business. No idea sharing. Senior management and department heads are very out of touch with the day to day operations that employees work in everyday. Avoid this company like the plague.

Senior management and the corporate office seem completely detached from the needs of the showrooms and field staff. There is much that is penny wise and pound foolish about how the showrooms are managed. Waterworks represents itself as a luxury brand yet, it is not uncommon for the field staff to be told to print marketing material because the glossy, professionally produced brochures are too costly. This is but one example.