A System That Fails Its Staff and Its Clients
Pros
I cannot recommend working for Waypoint. During my time as a DSP, I observed what I believed were serious failures in accountability. In my experience, employees who I felt engaged in neglectful or inappropriate care were not adequately addressed despite concerns being raised. That was deeply troubling to me because the individuals we supported deserved safe, respectful, and consistent care. I ultimately felt that my concerns were not taken seriously, and I could no longer work in an environment that I believed was failing both its employees and the people it served.
Cons
If you value your morals, your work-life balance, and fair compensation, Waypoint is not the place for you. I worked there as a DSP for over 11 years, and I watched the job change dramatically. Expectations continued to increase while support, appreciation, and compensation did not keep pace. Employees were often expected to take on more responsibilities without the staffing or resources needed to do the job well. The people we supported deserved excellent care, and the DSPs deserved better support than they received. I ultimately left because I no longer felt valued, and I could no longer justify the impact the job had on my personal life.