Wheels Labs Reviews

2.9

47% would recommend to a friend

(65 total reviews)

Marco McCottry

62% approve of CEO

40% positive business outlook

Wheels Labs has an employee rating of 2.9 out of 5 stars, based on 65 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Wheels Labs employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

65 reviews
2.0
5 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Interesting industry, fun coworkers, challenging start up atmosphere, great medical benefits.

Cons

There's absolutely no company culture here, and no efforts to establish any. no 401k match, "unlimited" pto, which is just a way to say we're not gonna pay you for accrued time off if you quit or get fired Excuse for everything is "well, this is a start up." That's not a good reason to not accomplish basic things that should have been set up in the beginning. There is no path towards profitability. The COO's only strategy is to lay off employees. He'd rather lose good people than come up with a practical way to increase revenue. Lots of poor decisions that cost the company money, despite warnings from employees on the ground.

1.0
25 Aug 2020
Recommend
CEO approval
Business outlook

Pros

There are some awesome and smart people at Wheels. The product has a couple differentiable traits that give it an edge in the micro-mobility world. If you can stomach it for a year or two and avoid constant organizational layoffs/restructuring, then Wheels can add a lot of value to your resume. It is a start-up, so there is opportunity to take a larger role quickly.

Cons

The company is shockingly disorganized and managers fly by the seat of their pants. Expect massive initiatives and or strategic changes at the last minute. Expect contradictory statements from key decision makers. The job descriptions are lies to get you excited/ in the door. Almost no one actually does the job they thought they signed up for. You will work weekends and all hours of the day. Slack messages come in 24/7. Don't say to yourself, "Oh, it might not be that bad." If you are looking for any sort of work life balance, don't apply here. The CEO/upper management is detached. The top 2-5 execs have no idea what it's like for the average employee and have little knowledge of how things actually get done day to day. They spoon feed positive messages and investor talking points during company calls, when everyone knows there are a lot of issues. A couple key decision makers make all the decisions without any insight or thoughts from other managers/leaders/employees in the company. There is a lack of transparency/ lack of access between key decision makers and employees that almost seems impossible for a company of its size.

2.0
20 June 2019
Recommend
CEO approval
Business outlook

Pros

The pay is decent for what its competitors pay. A dollar or 2 above others, but most won't find it justifies the cons. The employees are generally ok. You'll get paid on time each week.

Cons

1. Management is viciously incompetent. Every single mechanic and associate in this place knows more than every supervisor. The place is run by a revolving community of condescending, ignorant, inexperienced morons who would rather you mess up while they pretend they're busy instead of admitting they don't know. They walk away while you're talking and if you're lucky, they'll defer to someone else. How are NON-mechanics running a warehouse of... MECHANICS? 2. HAZARDOUS work environment. The warehouse is NOT OSHA compliant. There have been multiple FIRES in the warehouse due to an incompetent employee drilling into a battery, and there are few small signs about evacuation, plus we were never trained on procedure. We were also LIED to about the air quality being safe, though 80% of the workers left the place that day and evening. You could smell the fumes for 2 days. Even for a makeshift warehouse, this place is terribly unsafe. It is constantly a mess, and we've had guys get (omitted physical injury for anonymity) due to a particular (omitted) protocol that everyone has to follow. The list goes on, honestly. 3. PARKING, Time Cards and Attendance + Location This place is far off the street, and there is ZERO parking onsite. Can you believe that? Only supervisors can use the spaces, so you have 2 options. Either park on a residential street or in the Metro garage, which also costs money. Coupled with the fact that the attendance policy is very vague (they have a convoluted point system that isn't posted ANYWHERE), you're going to be more than 4 minutes late some days in this traffic unless you're prepared to give your life to these people. There's also no accountability for how points are recorded, so a supervisor could just dislike you, say you're at 3 points and use it as justification to fire you. Did I mention that you won't actually be working for the company, but for a 3rd Party? This means they can fire you without even speaking to you, you'll just get a call from this 3rd party saying don't come back. 4. PRESSURE vs MORALITY I've been asked to send bikes out that were NOT ok to ride. That's not a big deal to some people, but as a mechanic, it's kind of frustrating. You have a QUOTA where everyone puts the amount of bikes they've "fixed" on a very public board. You might be asked to do other things like unload a truck, help the check-in guys roll bikes in, etc, but you'd better hit those numbers! 5. TOOLS Not talking about the management this time, though it applies. You will never have the tools you need. There will always be things missing and you will constantly be walking around this large place looking for things like bits, screws, drills, etc. It's a mess and again, the supervisors are incompetent. You'll just get a shrug and an unconcerned "see if it's in the battery cage", where you'll have to ding a bell because the guys back there are doing other things and they're constantly understaffed. 6. ATMOSPHERE The employees are cool, but the supervisor blasts LOUD TRAP RAP music off of a large, cheap speaker 24/7. If you don't like Kodak Black and Cardi B at 7 AM, good luck surviving here. NO HEADPHONES, NO EARBUDS allowed, so you can't even tune it out. This place is so far from everything that you can't even go offsite for your 2 short 10 minute breaks or your 30 minute lunch. There are days where there isn't even any water, cups, or soap in the bathroom.

Viewing 1 - 3 of 65 Reviews

Glassdoor has 66 Wheels Labs reviews submitted anonymously by Wheels Labs employees. Read employee reviews and ratings on Glassdoor to decide if Wheels Labs is right for you.