A common thread in many reviews of working at Which? is how employees are treated by what is referred to as the 'Leadership Team' and it is a valid criticism. A small coterie of senior people desperately cling on to their jobs because they know that they would never secure a role at a similar level elsewhere. As a result, the organisation is bereft of ideas and suffering a painful decline in relevancy. The lack of diversity is shocking, with an overwhelming number of white upper-middle class employees despite the CEO promising to change this over three years ago. This is probably because average salaries for people not in the 'leadership team' are so low that people working here need to be subsidised by their wealthy families in order to survive. Career advancement is non-existent because of the stagnation at the top, and when mid-tier vacancies arise, internal applicants are rarely successful in applying because they haven't received the professional development that is needed to step up. Anyone complaining about this, or any other negative aspect of working there will quickly find themselves the target of an HR department that does nothing to protect the rights of the worker and everything to remove anyone deemed 'undesirable'.
