Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Xotic PC

      Is this your company?

      Xotic PC Reviews

      3.0

      48% would recommend to a friend

      (15 total reviews)

      59% positive business outlook

      Ratings by category

      3.2

      Work/Life balance

      3.1

      Diversity and inclusion

      3.0

      Culture and values

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.9

      Senior management

      Xotic PC has an employee rating of 3.0 out of 5 stars, based on 15 company reviews on Glassdoor which indicates that most employees have an average working experience there.

      Reviews by job title

      15 reviews
      1.0
      22 Feb 2024

      Don't work here

      Customer advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      There are no positives for working under an owner who does not stay true to his word!

      Cons

      I am absolutely furious! After pouring my heart and soul into Xotic PC for nearly three years, this is how they repay me? Four weeks ago, I had a conversation with Justin Nolte, the owner, about adjusting my schedule to part-time so I could better care for my children. He seemed understanding, even expressed how valuable I was to the team and assured me that adjustments could be made. But what happened today? I got unceremoniously laid off! Justin hired someone new and tossed me aside like I meant nothing to this company! I was the top performer for months on end, and I have the numbers to back it up! I didn't quit; I simply asked for a reasonable adjustment out of respect for my family and loyalty to this company. Yet, what did Justin Nolte do? He showed his true colors and terminated my position at the first opportunity! We had an agreement for me to work 20 hours a week, but apparently, that meant nothing to him. This morning, I was told they didn't need me for the remainder of the week. When I dared to argue, to stand up for the agreement we made, what did I get? The boot! Xotic PC claims to value its employees, but it's all a facade! They cannot be trusted! They only care about themselves. If you ever dare to stand up for yourself, if you have the audacity to demand what's fair, they'll kick you to the curb without a second thought! I gave everything to this company, and this is what I get? Well, they've lost more than just an employee today; they've lost any semblance of loyalty or respect from me. And mark my words, I won't let this injustice go unanswered!

      avatar
      Xotic PC Response
      2y
      We are genuinely sorry to hear about your dissatisfaction and the strong feelings you've expressed in your review due to your recent termination from XOTIC PC. At XOTIC PC, we strive to create a transparent, fair, and supportive work environment for all our employees, both current and former. We take all feedback seriously, as it is crucial for our continuous improvement and commitment to excellence in customer service and product quality. We must also address your review being a response to termination. It is our policy not to discuss individual employment details publicly to respect the privacy and confidentiality of all our employees. We make decisions with careful consideration and in the best interest of our team and company integrity. We are saddened by the notion that your experience with us has led to this point, and we wish to extend an offer to discuss these matters privately, should you feel comfortable doing so. We truly value the contributions you made during your tenure with us, especially appreciating the professional manner in which you handled your transition to part-time work after giving your two-week notice. We understand that every employee's experience is unique and influenced by various factors, some of which may not be publicly disclosed to respect individual privacy. Please know that we take your feedback seriously as part of our commitment to continuous improvement and creating a positive work environment for all our team members. While we regret that we cannot address specific circumstances in this public forum, we want to express our genuine appreciation for the effort and dedication you showed while part of our team. We respect your privacy and assure you that the decision-making process was carried out with the utmost consideration for all parties involved. We wish Alex Alexander Diaz nothing but the best in his future endeavors and remain supportive of his professional growth.
      2.0
      19 Nov 2022

      Quantity Over Quality

      Customer advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Middle management can be supportive, but only up to a point. Free lunches occasionally. Rare company outings: there was only one in my more than 2 years there. They started a four day work week, but not sure if that is still in effect. Not much tech experience necessary to get the job. They were generally pretty flexible regarding appointments and things like family emergencies.

      Cons

      Xotic PC puts much more emphasis on the number of replies you send out (via email, chat and phone) than they do the quality of said responses, to the point that people who spam out single-sentence responses to customer inquiries (or close tickets without sending a response at all) are praised more than those that take time to craft detailed responses. Upper management (the owner) also micromanage to a very uncomfortable degree while also putting minimal effort into the business and focusing more on new companies he founded (there were at least 2 he founded in the two years I was there). There is also no set system for raises or anything like that, you need to ask if you want a raise, which frequently results in a no. The owner and management don't act like they have your best interests in mind, because they don't - profit is their number one priority, at the expense of both customers and employees. An average customer service position, but not one where you should expect any opportunities for advancement or real support when needed. They had some shady and unsavory business practices that would result in (often understandably) upset or angry customers, and the customer advocate team would have to enforce those policies even though they just made customers more upset (frequently when they already were angry). Policies and rules were changed frequently without notice and would often be applied to customers who had placed orders before the policy change. Staffing levels varied depending on the time of year, so not very good job security. The four day work week had customer service employees take one day off a week so that they had a skeleton crew working Friday from home, which resulted in more frequent calls, work in general, and an overall worse experience for customers. We were not allowed to tell customers about the four day work week after it was implemented and were expected to tell customers and that their order/RMA was being worked on even though the builders and RMA manager were not working, as the office was closed on Fridays. They frequently said they had items in stock on their site that they did not, and customer advocates would need to lie to customers even if we knew it wasn't in stock. If customers wanted to know if something was in stock and we weren't sure, it was often hard to get a straight answer and nearly impossible to get accurate lead times. They had unrealistic order completion timelines that were frequently missed. Preorder lead times were unrealistically short and frequently changed. Very stressful job overall..

      avatar
      Xotic PC Response
      2y
      Thank you for taking the time to share your detailed feedback regarding your experience working with us. We truly value the insights provided by our team members, as it helps us identify areas where we can improve our operations and workplace environment. We acknowledge your appreciation for the supportive aspects of our middle management, the flexibility regarding personal appointments and emergencies, and our initiative with the four-day work week. We understand that these elements can contribute positively to the work-life balance of our team. However, your concerns about our emphasis on the quantity of customer interactions over their quality, the management style of upper management, the approach towards business practices, and the handling of staffing and policies have been noted with concern. We take these issues seriously and understand the importance of fostering a culture that values both our employees and customers equally. Quality customer service, transparent communication, and respect for our team are principles we aim to uphold consistently. We are committed to addressing the issues you've raised: Customer Service and Quality Assurance: We will review our performance metrics to ensure that quality is prioritized over quantity in customer interactions. Our goal is to enhance customer satisfaction while maintaining efficient communication channels. Management Practices: The feedback regarding micromanagement and the focus of upper management will be considered carefully. We aim to foster a more empowering and trusting environment where our team feels supported and valued. Business Practices and Transparency: Honesty and integrity are crucial to our operations. We will re-evaluate our policies and communication strategies to ensure they are aligned with these values, especially regarding product availability and company policies. Employee Support and Advancement: We recognize the importance of clear pathways for career advancement and support during times of need. We will look into establishing more structured systems for raises, promotions, and job security to better support our team's growth and stability. Work Environment and Policies: The feedback about the four-day work week, staffing levels, and policy communication has highlighted the need for better planning and transparency. We will work on improving how we implement and communicate changes to ensure they are in the best interest of both our customers and team members. Your advice to management has been taken to heart, and we are committed to making meaningful changes based on your feedback. We believe that by addressing these concerns, we can create a more positive and productive work environment for everyone. Thank you again for your candid review. We are dedicated to continuous improvement and value the contribution of all our employees in achieving this goal. If you have any more suggestions or need further assistance, please feel free to reach out to HR or your direct supervisor.
      5.0
      23 Aug 2022

      A fun, rewarding experience

      Build technician
      Recommend
      CEO approval
      Business outlook

      Pros

      - Benefits (Health insurance, PTO, etc) - Respectful management - Rewarding work - Good work-life balance

      Cons

      There weren't any cons, really. The prebuild industry is in a tough spot at the moment so it could be slow at times, but working here was pretty much all positive.

      Viewing 1 - 3 of 15 Reviews
      Related searches: Xotic PC jobs | Xotic PC salaries | Xotic PC benefits | Xotic PC interviews
      ReviewsXotic PC reviews

      Glassdoor has 15 Xotic PC reviews submitted anonymously by Xotic PC employees. Read employee reviews and ratings on Glassdoor to decide if Xotic PC is right for you.