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Yelp Reviews

Updated 16 February 2018
1,393 reviews

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3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
847 Ratings

1,393 Employee Reviews

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Pros
  • fully stocked kitchen/snack bar (in 80 reviews)

  • Work Life Balance is great with no work outside of the regular 830-530 (in 68 reviews)

Cons
  • at the end of the day you are just cold calling business owners (in 114 reviews)

  • Work life balance is a bit off for those that are dedicated producers (in 33 reviews)

More Pros and Cons

  1. "A fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Manager in Melbourne
    Former Employee - Community Manager in Melbourne
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great opportunities for career growth
    A supportive team even when you work remotely
    Yearly international trips

    Cons

    Working around 60 hours per week
    Under paid


  2. "A foot on the ladder"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Yelp full-time

    Pros

    Got a foot in the door with tech and worked with some great people. Plenty of benefits and a great social side

    Cons

    The product is horrible. And insanely overpriced. While some good, senior staff were abismal. Regularly fed false information and a hugely creepy, cultish atmosphere.

    Advice to Management

    Be nicer, be more honest, lower your prices.


  3. Helpful (1)

    "Community Management and Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Manager
    Current Employee - Community Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The flexibility is amazing - most days I work offsite from lovely cafes. The hours are not fixed - just as long as you get things done.

    Cons

    Yelp is less structural compared to most companies. Though you still have your seniors supporting you, it's a very self-learning job.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Hi"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great co-workers, improved training program from when I originally began with the company . Help was always there when an employee needed it

    Cons

    Lack of communication between sales and recruiting teams, micromanaged at times but overall I had a good experience at Smartsource


  6. Helpful (2)

    "Excellent people, amazing product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in Remote, OR (US)
    Current Employee - Associate Director in Remote, OR (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than 8 years)

    Pros

    I've worked for Yelp for over 9 years now. What keeps me here?
    1. The people are fantastic. Smart, creative, driven, committed, tenacious, and playing well with others. The people at Yelp far exceed those at any other company. It speaks a lot to the culture that people stick around so long here.
    2. The product is fantastic. How often can you work for a for-profit and honestly say that you work toward making the world a better place every day? I believe strongly that Yelp helps people live and eat better, save money, and most importantly, helps build strong local economies.

    Cons

    I don't have a lot of cons to share. As Yelp has scaled from a startup we have experienced plenty of speed-bumps. The learning curve is steep. We've had issues with motivation, communication, and siloed teams. However any time we hit any of these bumps in the road, much effort is taken to fix it. Which really results in a positive atmosphere, in the end. Toxicity, if it exists, doesn't last. No company is immune to this, the key to success is a senior management team that's willing to recognize problems and address them head on. And we have that here.

    Advice to Management

    Keep innovating, keep motivating, keep focusing on the people and the culture. It's working well.


  7. "Good experience / high pressure sales environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Francisco, CA (US)
    Former Employee - Sales in San Francisco, CA (US)
    Recommends
    Approves of CEO

    I worked at Yelp full-time (More than 3 years)

    Pros

    Competitive sales culture, snacks, good work life balance, good commission structure

    Cons

    High volumes sales cold calling


  8. "Easiest interview I have ever had."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL (US)
    Current Employee - Account Executive in Chicago, IL (US)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    40k starting salary without having to do any work.
    Hot girls work there.
    15 days of PTO.
    Great healthcare.
    Two months of paid training.

    Cons

    You have to call strangers and ask them to do business with you. There is very little room for growth. You have to work at merchandise mart.

    Advice to Management

    Start taking more interest in employees success.


  9. "Would Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Yelp full-time

    Pros

    Yelp was a great place to work. My coworkers were smart, interesting, helpful, and friendly. I really enjoyed my time there.

    Cons

    I'm sure there were cons, but none come immediately to mind.


  10. "Great company to progress your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA (US)
    Former Employee - Account Executive in San Francisco, CA (US)
    Recommends
    Positive Outlook

    I worked at Yelp full-time (Less than a year)

    Pros

    Great attention to detail on training employees for workplace discipline. If you haven't established a career in business or sales yet, this would be a great place to gain the mental fortitude and strategic persistence required to excel at any job in those industries.

    Cons

    Intimidating baseline metrics, not a lot of praise for hitting output goals. Very low pay, which would not have been too bad if the compensation for commission was clarified much earlier on - even after the first few months in it was still a mystery to the whole class on how chargebacks worked.

    Advice to Management

    Adjust the baseline metrics - or make it tiered in some way - or make sure to train managers more on celebrating output and promoting success.


  11. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    I worked at Yelp full-time

    Pros

    Training and coworkers are great!!

    Cons

    Mentoring could be a bit better.

    Advice to Management

    Try not to make employees a disposable commodity like every other Tech firm. You're a better company than that!


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