Zendesk Reviews

Updated Dec 3, 2021

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Found 878 of over 974 reviews

4.3
85%
Recommend to a Friend
93%
Approve of CEO
Zendesk Founder and  CEO Mikkel Svane
Mikkel Svane
635 Ratings
Pros
  • "Flexibility and great work life balance(in 108 reviews)

  • "great culture, really take care of you(in 54 reviews)

  • Cons
  • "The company is growing rapidly, which leads to natural growing pains from the employee perspective(in 38 reviews)

  • "Could have more competitive benefits (currently no 401k matching of any kind, health plans could be more subsidized and provide better coverage)(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Great culture

      May 7, 2021 - Product Designer in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive global team with great benefits

      Cons

      None. It’s probably the best company I’ve worked for.

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    2. 5.0
      Current Employee, less than 1 year

      Amazing Company

      Dec 3, 2021 - Software Engineer Intern in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone is super helpful and nice!

      Cons

      No cons I can think of !

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    3. 4.0
      Current Employee, more than 3 years

      Great company

      Nov 30, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      I do not have any bad points about Zendesk

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    4. 4.0
      Current Employee, more than 1 year

      The little things that matter

      Nov 23, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People Perks Interesting work Global well known product

      Cons

      People have been here too long need a change in mindset

      Continue reading
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    5. 4.0
      Current Employee

      Good work life balance

      Nov 22, 2021 - Software Engineer in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits to ensure good work life balance for employees

      Cons

      Slow at times. Lots of meetings.

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    6. 4.0
      Current Employee

      zendesk is a great place to work

      Nov 21, 2021 - Software Engineer in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good company, great culture, and team

      Cons

      too much snack and food :)

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    7. 4.0
      Current Employee, less than 1 year

      Sdr

      Oct 18, 2021 - SDR in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great com structure Great XDR team

      Cons

      Management look at reports and use them heavily to monitor activity rather than the actual output/attainment achieved.

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    8. 5.0
      Current Employee, more than 1 year

      Loving it

      Oct 4, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Smart people and great tech

      Cons

      Always a lot to do

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    9. 5.0
      Current Employee, less than 1 year

      Good Company

      Sep 9, 2021 - Senior Professional Services Consultant in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Cares about its people -Focus on work life balance -Invests in tools needed to get the job done -Lots of perks -Interesting work

      Cons

      -Marketing of products is muddled -Needs to diversify product suite to compete at level its aiming for -Can be a bit one-dimensional depending on the area you are in, lacks the diversity of solutions & products you would get at larger CRM competitors

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    10. 5.0
      Former Employee

      Great Company!

      Sep 9, 2021 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People, Clients, Culture, Founders and Location

      Cons

      Nothing to specifically highlight here.

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    Viewing 1 - 10 of 878 Reviews

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