Zendesk Reviews

Pros

- Incredibly friendly and supportive work culture that makes you feel like family. - A suite of best-in-class solutions/platform that prospects and customers are constantly impressed by! - Great SPIFFS, on-going support and rewards - Realistic targets - Perks! - Awesome Melbourne Office

Cons

- Too much chocolate in the kitchen (need more healthy food!)

Advice to Management

- Keep it up

Pros

Compensation is good, local management at the office seem ok.

Cons

Not sure what management is doing other than moving chairs around. We recently had a number of internal reorganizations that seem to do little than to shift which VP a certain department reports to. There was also a botched work policy rollout that occurred a few weeks ago that even after revisions still seems like a bit of a mess.

Advice to Management

Listen to your reports. Don't come up with rando ideas that go nowhere.

Pros

The Melbourne based team is a great team to work with across many disciplines. Fun environment with lots of fun and games for all

Cons

Inevitability of becoming a sales operation in spite of our customers (mind you, there isn't much that can be done), heavy burden on Exec's to perform many roles

Advice to Management

Fix internal operating inefficiencies. Hire Account Managers. Having sales people nurturing customers is concerning.

Pros

The people of Zendesk are everything. I get to work with a number of great people and teams in my home office in Melbourne, as well as around the world. Our people are curious and keen to learn and grow. This is why I truly love and see myself remaining indefinitely at Zendesk. The other stuff, like perks, conditions and environment are second to none, but these hold nothing against the quality of our people and...

Cons

Note: the following statement is not really a con... I am in a highly specialised role, and a solo operator in my region, so whilst the traditional opportunities for progression may not be as plentiful as they would be in a huge conglomerate, I have numerous other opportunities. The wonderful trade-off is that I get to progress my career in an environment that encourages risk-taking and innovation. All that stuff...

Advice to Management

You're doing an awesome job. We're at one of the hardest points of organisational development, and we're talking about all the right things. It's a million times easier to make a 2/5 into a 3/5, than making a 4.4/5 into a 4.5/5. Stay connected to the people. Tell great stories. Keep being courageous. So...don't go changin'.

Pros

Awesome people, products and customers... Supportive, fun culture and great offices... Socially responsible... Great pay and benefits... Loads of opportunities for career development...

Cons

None that I have come across

Advice to Management

Keep doing what you are doing!

Pros

+ very interesting projects (scale + technical) + market leader with nice product and plenty of room to grow + great culture, inclusive/diverse/fun

Cons

- not a startup therefore can move relatively slowly (very careful not to break things)

Pros

Zendesk really looks after their employees - from an awesome culture club that puts on super fun events to an annual L&D allowance, you know their top priority is making you want to work here!

Cons

With HQ in SF an Fran, it can make it a bit hard to make changes.

Advice to Management

Lead by example with volunteering and working from home.

Pros

- Culture and people - Interesting, challenging work - Freedom to innovate

Cons

Diversity is a focus, but there is still a way to go