Zendesk Reviews
Updated 17 Oct 2019
"Leadership focused on work-life balance" (in 92 reviews)
"Strict hiring has made for great culture fits" (in 44 reviews)
"Growing pains and internal team collab is variable at best" (in 34 reviews)
"They’ve been saying the neighborhood will get better but I have yet to see that" (in 15 reviews)
- Featured ReviewHelpful (7)
"Sales"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for less than a year
Pros
- Incredibly friendly and supportive work culture that makes you feel like family. - A suite of best-in-class solutions/platform that prospects and customers are constantly impressed by! - Great SPIFFS, on-going support and rewards - Realistic targets - Perks! - Awesome Melbourne Office
Cons
- Too much chocolate in the kitchen (need more healthy food!)
Advice to Management
- Keep it up
Zendesk2018-11-29 - Helpful (1)
"Exciting and supportive place to work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for more than 5 years
Pros
Lots of growth, lots of opportunities and a great team to work with. From a data science and machine learning perspective, there are incredibly interesting data and the opportunity to have an impact on the product through building ML powered features. (see Answer Bot, Content Cues, Satisfaction prediction)
Cons
Fast company growth can sometimes have it's challenges, but also brings opportunity
Zendesk2019-08-28 "Industry Applied Research Done Well"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for more than 3 years
Pros
Great team and company culture. Interesting problems with tonnes of data. Continuous Learning both encouraged and funded.
Cons
High growth means it can be hard to keep up with everything
Zendesk2019-08-28"Great Place to Work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookI have been working at Zendesk full-time for more than 3 years
Pros
Great Culture, Product & People with a great work/life balance.
Cons
None that are relevant at the company today.
Advice to Management
None.
Zendesk2019-08-06- Helpful (2)
"Data Scientist"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at Zendesk full-time for more than 3 years
Pros
Nothing good to mention about this company.
Cons
Unethical and unprofessional people. Toxic environment.
Zendesk2019-08-21 - Helpful (5)
"Senior Management Woes"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNegative OutlookDisapproves of CEOI have been working at Zendesk full-time for more than a year
Pros
Compensation is good, local management at the office seem ok.
Cons
Not sure what management is doing other than moving chairs around. We recently had a number of internal reorganizations that seem to do little than to shift which VP a certain department reports to. There was also a botched work policy rollout that occurred a few weeks ago that even after revisions still seems like a bit of a mess.
Advice to Management
Listen to your reports. Don't come up with rando ideas that go nowhere.
Zendesk2019-04-01 - Helpful (5)
"Senior Software Developer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for more than 3 years
Pros
I love this company. Been with them a few years now and not thinking of going anywhere soon. They truly take care of you with all the food and lunches and events that go on constantly, I barely have time to work!
Cons
Sometimes I feel they underpay me, but I have to admit I didn't negotiate well when I started.
Zendesk2019-01-12 - Helpful (6)
"Good fun"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo Opinion of CEOI have been working at Zendesk full-time for less than a year
Pros
The Melbourne based team is a great team to work with across many disciplines. Fun environment with lots of fun and games for all
Cons
Inevitability of becoming a sales operation in spite of our customers (mind you, there isn't much that can be done), heavy burden on Exec's to perform many roles
Advice to Management
Fix internal operating inefficiencies. Hire Account Managers. Having sales people nurturing customers is concerning.
Zendesk2018-12-10 - Helpful (2)
"Dreams do come true!!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for less than a year
Pros
Awesome people, products and customers... Supportive, fun culture and great offices... Socially responsible... Great pay and benefits... Loads of opportunities for career development...
Cons
None that I have come across
Advice to Management
Keep doing what you are doing!
Zendesk2018-04-11 - Helpful (2)
"What an awesome place to work!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for less than a year
Pros
Work with awesome people. I haven't come across any d*ckheads so far! Fantastic product that customers genuinely love. Really cool offices. Great pay and perks. You'll get to do volunteer work in the community. Fast growing company with lots of opportunity for career development.
Cons
You won't want to leave! Also, you'll need to exercise self control (or maybe exercise exercising) if you want to avoid putting on a few pounds from all the free snacks.
Advice to Management
Keep it up! It's so difficult to maintain the culture in high growth companies, but management seem to be doing a good job in that area.
Zendesk2018-04-09