Zendesk Reviews

Updated May 20, 2022

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Found 1,044 of over 1,155 reviews

4.3
85%
Recommend to a Friend
90%
Approve of CEO
Zendesk Founder and  CEO Mikkel Svane
Mikkel Svane
749 Ratings
Pros
  • "Work-life balance is exceptionally good(in 140 reviews)

  • "Fast growth company with lots of opportunities; great culture(in 81 reviews)

  • Cons
  • "Growing pains associated with a high growth company(in 47 reviews)

  • "Growing pains of transition from startup to enterprise company(in 26 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great place to work

      May 8, 2022 - Enterprise Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great potential. Just standard like other leaders

      Cons

      Not many cons. Just standard

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    2. 2.0
      Former Employee, more than 1 year

      Better treatment in any other department

      Apr 19, 2022 - Customer Advocate in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Generally relaxed workplace Nice office

      Cons

      Treated worse than other departments Cannot participate in office events Completely treated as rostered shift work no matter what you're told Morale low Micro management Low opportunities

      1 person found this review helpful
    3. 3.0
      Current Employee, more than 1 year

      NDR life

      Feb 24, 2022 - Business Development Representative in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Global Company Established revenue and product-market fit

      Cons

      Too many new people and management a lot of time needed to gather the intellectual property of those who left. As a BDR career opportunity is poor right now.

      Continue reading
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    4. 5.0
      Current Employee, more than 1 year

      Good company

      Jan 31, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice culture, great employee benefits

      Cons

      Can not think of anything

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    5. 5.0
      Current Employee, more than 1 year

      A very supportive work environment with real wellness initiatives

      Jan 27, 2022 - Team Leader in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Recharge Fridays Plenty of training and additional training allowance Work from home flexibility

      Cons

      Centralised management (US Oriented) Growing pains with constant acquisitions

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    6. 5.0
      Current Employee, less than 1 year

      Great benefits

      Jan 20, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Recharge Friday, learning days, frequent expensed lunch

      Cons

      Nothing that i can think of

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    7. 5.0
      Current Employee, less than 1 year

      By far the best employer I've worked with.

      Jan 12, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I've been here just over six months and the people I've worked with have all be incredible. Management truly value the employees, the brand really resonates with me, we work with great customers and amazing people. Employees are treated and paid well, there are great policies to support work / life balance as well as DEI to ensure equal opportunities for all. I can see why so many people stick around, the average tenure seems to be fairly high but there's also lots of newbies as the company grows which brings in fresh ideas so it's a great mix.

      Cons

      None so far, I've been nothing but impressed even considering I started remotely during a lockdown and it has still been seamless through from onboarding to current day.

      Continue reading
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    8. 5.0
      Current Employee, more than 1 year

      Company Values are Real

      Jan 12, 2022 - Sales Management 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The values are real and evident every day, versus just words on a website

      Cons

      Haven't found any yet - will keep looking

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    9. 4.0
      Current Employee, more than 3 years

      software engineer

      Jan 12, 2022 - Software Engineer in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      overall good as a product company

      Cons

      some internal conflict with this

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    10. 5.0
      Current Employee, less than 1 year

      Amazing Company

      Dec 3, 2021 - Software Engineer Intern in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone is super helpful and nice!

      Cons

      No cons I can think of !

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    Viewing 1 - 10 of 1,044 Reviews

    Zendesk Reviews FAQs

    Zendesk has an overall rating of 4.3 out of 5, based on over 1,155 reviews left anonymously by employees. 85% of employees would recommend working at Zendesk to a friend and 83% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Zendesk employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Zendesk. This rating has been stable over the past 12 months.

    85% of Zendesk employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zendesk 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

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