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      Zendesk

      Engaged employer

      Zendesk Reviews

      3.7

      68% would recommend to a friend

      (2,171 total reviews)
      avatar

      Tom Eggemeier

      62% approve of CEO

      59% positive business outlook

      Zendesk has an employee rating of 3.7 out of 5 stars, based on 2,171 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zendesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      5.0
      1 July 2026

      Great place to work

      Senior security engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Work culture, work life balance, people, office, benefits, working hours flexibility

      Cons

      I can’t think of any, salary reevaluation could be better, but it’s not bad anyway

      1.0
      29 June 2026

      Talented team and good pay, but indecisive management

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There is a strong concentration of talented people who bring valuable external experience and perspective to the company. Compensation and benefits — including time off — are competitive. Work‑life balance is reasonable in some areas, but if you’re not based in San Francisco, you often have to advocate for it more actively.

      Cons

      The company operates with a level of indecision that makes long‑term planning nearly impossible. Role creation shouldn’t be treated as a short‑term experiment, yet decisions are made and reversed quickly. In several areas, the degree of micromanagement is counterproductive — you can’t hire strong talent and then prevent them from actually using their capabilities. Whether the root cause is insecurity or lack of competence, the outcome is the same: people aren’t empowered to do the work they were brought in to do, and it’s a real organizational issue.

      Viewing 1 - 3 of 2,171 Reviews
      Related searches: Zendesk jobs | Zendesk salaries | Zendesk benefits | Zendesk interviews | Zendesk conversations
      ReviewsZendesk reviews

      Glassdoor has 2,517 Zendesk reviews submitted anonymously by Zendesk employees. Read employee reviews and ratings on Glassdoor to decide if Zendesk is right for you.