Zendesk Reviews
Updated 22 Aug 2019
Found 480 reviews
"Great work/life balance and associated benefits" (in 88 reviews)
"Worked on a small team of great people" (in 43 reviews)
"Growing pains that you get when a company grows as fast as they are, which is understandable" (in 33 reviews)
"Could have more competitive benefits (currently no 401k matching of any kind, health plans could be more subsidized and provide better coverage)" (in 16 reviews)
- Featured ReviewHelpful (6)
"Sales"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for less than a year
Pros
- Incredibly friendly and supportive work culture that makes you feel like family. - A suite of best-in-class solutions/platform that prospects and customers are constantly impressed by! - Great SPIFFS, on-going support and rewards - Realistic targets - Perks! - Awesome Melbourne Office
Cons
- Too much chocolate in the kitchen (need more healthy food!)
Advice to Management
- Keep it up
Zendesk2018-11-29 "Great Place to Work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookI have been working at Zendesk full-time for more than 3 years
Pros
Great Culture, Product & People with a great work/life balance.
Cons
None that are relevant at the company today.
Advice to Management
None.
Zendesk2019-08-06"Data Scientist"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at Zendesk full-time for more than 3 years
Pros
Nothing good to mention about this company.
Cons
Unethical and unprofessional people. Toxic environment.
Zendesk2019-08-21- Helpful (5)
"Senior Management Woes"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNegative OutlookDisapproves of CEOI have been working at Zendesk full-time for more than a year
Pros
Compensation is good, local management at the office seem ok.
Cons
Not sure what management is doing other than moving chairs around. We recently had a number of internal reorganizations that seem to do little than to shift which VP a certain department reports to. There was also a botched work policy rollout that occurred a few weeks ago that even after revisions still seems like a bit of a mess.
Advice to Management
Listen to your reports. Don't come up with rando ideas that go nowhere.
Zendesk2019-04-01 - Helpful (5)
"Senior Software Developer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for more than 3 years
Pros
I love this company. Been with them a few years now and not thinking of going anywhere soon. They truly take care of you with all the food and lunches and events that go on constantly, I barely have time to work!
Cons
Sometimes I feel they underpay me, but I have to admit I didn't negotiate well when I started.
Zendesk2019-01-12 - Helpful (6)
"Good fun"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo Opinion of CEOI have been working at Zendesk full-time for less than a year
Pros
The Melbourne based team is a great team to work with across many disciplines. Fun environment with lots of fun and games for all
Cons
Inevitability of becoming a sales operation in spite of our customers (mind you, there isn't much that can be done), heavy burden on Exec's to perform many roles
Advice to Management
Fix internal operating inefficiencies. Hire Account Managers. Having sales people nurturing customers is concerning.
Zendesk2018-12-10 - Helpful (3)
"Even after the honeymoon period, I'm more hooked than ever!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for more than a year
Pros
The people of Zendesk are everything. I get to work with a number of great people and teams in my home office in Melbourne, as well as around the world. Our people are curious and keen to learn and grow. This is why I truly love and see myself remaining indefinitely at Zendesk. The other stuff, like perks, conditions and environment are second to none, but these hold nothing against the quality of our people and...
Show MoreCons
Note: the following statement is not really a con... I am in a highly specialised role, and a solo operator in my region, so whilst the traditional opportunities for progression may not be as plentiful as they would be in a huge conglomerate, I have numerous other opportunities. The wonderful trade-off is that I get to progress my career in an environment that encourages risk-taking and innovation. All that stuff...
Show MoreAdvice to Management
You're doing an awesome job. We're at one of the hardest points of organisational development, and we're talking about all the right things. It's a million times easier to make a 2/5 into a 3/5, than making a 4.4/5 into a 4.5/5. Stay connected to the people. Tell great stories. Keep being courageous. So...don't go changin'.
Zendesk2018-05-24 - Helpful (2)
"Dreams do come true!!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for less than a year
Pros
Awesome people, products and customers... Supportive, fun culture and great offices... Socially responsible... Great pay and benefits... Loads of opportunities for career development...
Cons
None that I have come across
Advice to Management
Keep doing what you are doing!
Zendesk2018-04-11 - Helpful (2)
"What an awesome place to work!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for less than a year
Pros
Work with awesome people. I haven't come across any d*ckheads so far! Fantastic product that customers genuinely love. Really cool offices. Great pay and perks. You'll get to do volunteer work in the community. Fast growing company with lots of opportunity for career development.
Cons
You won't want to leave! Also, you'll need to exercise self control (or maybe exercise exercising) if you want to avoid putting on a few pounds from all the free snacks.
Advice to Management
Keep it up! It's so difficult to maintain the culture in high growth companies, but management seem to be doing a good job in that area.
Zendesk2018-04-09 - Helpful (2)
"Great company and culture"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Zendesk full-time for less than a year
Pros
+ very interesting projects (scale + technical) + market leader with nice product and plenty of room to grow + great culture, inclusive/diverse/fun
Cons
- not a startup therefore can move relatively slowly (very careful not to break things)
Zendesk2018-02-18