Zendesk Reviews
Updated May 20, 2022
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Found 1,044 of over 1,155 reviews
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Recommend to a Friend
Approve of CEO
Mikkel Svane
749 Ratings
Pros
"Work-life balance is exceptionally good" (in 140 reviews)
"Fast growth company with lots of opportunities; great culture" (in 81 reviews)
Cons
"Growing pains associated with a high growth company" (in 47 reviews)
"Growing pains of transition from startup to enterprise company" (in 26 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Current Employee★★★★★
Pros
Great potential. Just standard like other leaders
Cons
Not many cons. Just standard
- Former Employee, more than 1 year★★★★★
Pros
Generally relaxed workplace Nice office
Cons
Treated worse than other departments Cannot participate in office events Completely treated as rostered shift work no matter what you're told Morale low Micro management Low opportunities
- Current Employee, more than 1 year★★★★★
Pros
Global Company Established revenue and product-market fit
Cons
Too many new people and management a lot of time needed to gather the intellectual property of those who left. As a BDR career opportunity is poor right now.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Nice culture, great employee benefits
Cons
Can not think of anything
- Current Employee, more than 1 year★★★★★
A very supportive work environment with real wellness initiatives
RecommendCEO ApprovalBusiness OutlookPros
Recharge Fridays Plenty of training and additional training allowance Work from home flexibility
Cons
Centralised management (US Oriented) Growing pains with constant acquisitions
- Current Employee, less than 1 year★★★★★
Pros
Recharge Friday, learning days, frequent expensed lunch
Cons
Nothing that i can think of
- Current Employee, less than 1 year★★★★★
Pros
I've been here just over six months and the people I've worked with have all be incredible. Management truly value the employees, the brand really resonates with me, we work with great customers and amazing people. Employees are treated and paid well, there are great policies to support work / life balance as well as DEI to ensure equal opportunities for all. I can see why so many people stick around, the average tenure seems to be fairly high but there's also lots of newbies as the company grows which brings in fresh ideas so it's a great mix.
Cons
None so far, I've been nothing but impressed even considering I started remotely during a lockdown and it has still been seamless through from onboarding to current day.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
The values are real and evident every day, versus just words on a website
Cons
Haven't found any yet - will keep looking
- Current Employee, more than 3 years★★★★★
Pros
overall good as a product company
Cons
some internal conflict with this
- Current Employee, less than 1 year★★★★★
Pros
Everyone is super helpful and nice!
Cons
No cons I can think of !
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Zendesk has an overall rating of 4.3 out of 5, based on over 1,155 reviews left anonymously by employees. 85% of employees would recommend working at Zendesk to a friend and 83% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
85% of Zendesk employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zendesk 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.
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