The facilities desperately need to be renovated. There are very few toilets that are always disgusting or blocked. The carpet never looks clean even after hoovering, and the kitchens are usually in disarray because employees seldom tidy up after themselves. The smoking area is at the front of the building and is always littered with cigarette butts, which definitely gives a great impression to clients.
One of the selling points made in the interview is the free lunch and breakfast that the company provides, but after about two weeks of ham and cheese and sausage rolls on Fridays, it feels very stale and repetitive. If you are bored enough to bring your own food from home, make sure you label it and padlock it because people will take it out of the fridge. When this issue is brought to the attention of upper management, it will always be made out to be your fault - maybe you should have labelled it better, even though everyone is told during induction which foods are available for their consumption.
The health care benefits are laughable and there is no sick pay. The hours are also 9-6 with an hour for lunch every day, but employees are expected to take 45 minutes as to go home an hour early on Fridays. Certain departments are understaffed and underpaid - underpaying seems to be a trend here. Roles that require qualifications should not be making less money annually than roles that do not. If a person has gotten a certification, then that certification should earn them more. Additionally, the number of targets that one is expected to meet deserves a higher salary and commission.
As for the environment, it is completely toxic. There are a few decent managers, but unless you are lucky enough to get one, you are completely screwed. Most of the management is incompetent and unprofessional. There is very little communication between upper management and employees. Career progression is promised but seldom delivered.
HR does not have a clue what they are doing. They struggle to keep up with the high turnover rate, and management isn't receptive to complaints from employees - it is very hard to communicate with the HR department. A lot of the work in HR seems to be delegated to the recruitment team, and they are often expected to perform heavy-weighted tasks that a mere recruiter would never normally be asked to perform. Large issues are not handled well at all, and conflict is brushed under the rug.
The general morale is very low - unhappiness seems to be how people bond and what unites the employees. I don't think I ever heard anyone talk about how well their day went or how happy they were in my time there.
