Zip Co Customer Service Representative reviews

Thank you for sharing this feedback about your four years as a Customer Service Representative at Zip. While I’m glad you had a positive relationship with your direct manager, it's genuinely disappointing to hear that you felt a lack of support for your growth, especially as a senior member of the CX team. I’m particularly interesting in unpacking your comments regarding the consistency of feedback from leadership and the feeling that your team’s experience wasn’t being recognised. We want our promotion processes to feel fair and transparent, and it sounds like we missed the mark for you. I would value the chance to hear more about your experience with leaders, and the specific feedback loops you mentioned. If you're open to it, please reach out to me at people@zip.co. I’ll prioritise a confidential conversation to ensure your insights help us improve the experience for the rest of the team. Thanks, Natalie Ranki-Goldman Director, People & Culture (ANZ)