Pros
If you want a job that allows you to work from your bed and coast along doing the bare minimum this would suit. In fact you’ll fit right in! Customer service standards are so low that anyone with an IQ in double digits will be fine here. You can comfortably achieve all their targets working about 25m out of every hour. They seem to do no due diligence on their hires (or at least they don’t care) so if you have a dodgy employment background you’ll be fine.
Cons
The management team are really arrogant and completely out of touch with the customer experience. They’ve convinced themselves everything is great whilst the team ‘on the ground’ can see that the actual customer experience is shockingly bad. Outrageous queue times, constant mistakes with billing, technical faults every day - it’s a mess. As a customer service team member, You must NOT give feedback to anyone unless it’s universally positive. Otherwise you’ll be marked as a ‘problem’. Groupthink at its worst. The product is constantly breaking and I’ve never worked anywhere where it takes so long to fix tech issues. This isn’t a cheap program and it’s barely fit to be considered a Beta at this point. High performers pick up the slack for the majority of the team who are very much doing the absolute minimum. There’s little to no consequence for poor work (because the ‘managers’ are incapable of actually managing).