aviva Reviews

Role: Health Claims Assessor This was genuinely the most miserable job I’ve ever had. If you're considering working here, don't — just run. Cons: Toxic management – completely phoney and out of touch. They micromanage when it suits them and disappear when real support is needed. Senior leadership is basically non-existent and never sets foot in the building. Vile customers – constantly rude, entitled, and aggressive. You’re thrown into high-pressure calls and awful complaints with little support or protection. Processes from hell – the most overcomplicated, outdated, and confusing systems imaginable. Nothing works properly, and everything takes twice as long as it should. Dismal environment – the office is soul-sucking, the atmosphere is flat and negative, and it honestly feels like you’re working inside a high-security prison. Terrible facilities – the kitchens and toilets are absolutely filthy. Basic hygiene and cleanliness are clearly not a priority here. Awful support teams – the Aviva Clinical team might as well not exist. Chasing doctors' secretaries is a constant dead-end. No comfort – the chairs are genuinely painful, the building is gloomy, and there’s nowhere to relax. Canteen is a rip-off – overpriced, bland food that's not worth your money. Pay is a joke – for the amount of stress, workload, and emotional burnout, the salary is insulting.

Certain managers tend to hold annual bonus ransom, heavy culture of having to work while ill (in some areas), poor support for long term sick employees. Salary increases are very incremental, it is very difficult to get a pay-rise connsumate with your promotion.