blueAPACHE Reviews

They say there is flexibility, but it’s not true. Work from home depends on who you are, and they can take it away anytime without saying why. Communication is terrible. Management makes changes but never tells us. We only find out when something stops working. There are documents and procedures, but nobody follows them. Things change all the time, and this makes many mistakes, angry customers, and extra work for us. There is almost no training. New people start and they don’t know what to do. They get old or wrong information and no access to tools they need. The systems, especially ServiceNow, are always broken. Changes happen without warning and block us from doing our job. Teams don’t work together. Everyone just blames other teams instead of solving problems. Projects are rushed and not planned well, and then support teams have to fix all the problems after. Morale is super low. Many good people already left, and more are planning to go. Customers also leave because of bad management and no responsibility from leadership. There is no job security. Every time there is a “company update,” people feel scared and think layoffs are coming.

It could use better road maps with team leads, it changed sometimes but for the most part stayed the same