Pros
Feel like you are a part of HBO's Silicon Valley. Get a somber laugh in everyday from something interesting.
Cons
SALES High Churn. Low sales growth. Poor metrics. New business model is RCM. Which is not focusing on EHR but having people in India do billing for doctors and getting a percentage cut of doctors money and patients payment. MARKETING Biggest achievement! Changed logo to black from green the mix of the happiness of yellow and the dignity of blue. It is generally known as a color that represents life. PRODUCT I can think of 15 fixes and ways to make the product actually user friendly, easy to use, and efficient for practices. Instead, useless features are added and useful features hidden or not built well. We need a medical team to help influence the product. Product is becoming very challenging and non intuitive to use. Being on the ipad and cloud is not enough in 2018 when everyone else (10s and 10s of competitors) ENGINEERING Most of the engineers are not on foreign work visas without Silicon Valley experience. 2-3x Understaffed. Most of the time they are fixing bugs or work to the whims of the sales team. SUPPORT Building out a team in Baltimore since India was not good and Doctors complained. Very high cost because there are a lot of small accounts with multiple team members that need help. Hard to scale and costly! ANALYTICS No team. ADMINISTRATIVE/MANAGEMENT High turnover. Slow process.