npower Reviews

3.4

52% would recommend to a friend

(675 total reviews)
avatar

Paul Coffey

52% approve of CEO

41% positive business outlook

npower has an employee rating of 3.4 out of 5 stars, based on 675 company reviews on Glassdoor which indicates that most employees have a good working experience there. The npower employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

675 reviews
1.0
14 Dec 2016

Just don't.

Recommend
CEO approval
Business outlook

Pros

A lot of the people are really competent and friendly. They are fairly relaxed about people working from home and there is a good shopping centre near by.

Cons

- Year after year, McKinsey reports reveal that npower's management is autocratic and incommunicative. Nobody disagrees. - Legacy issues aplenty ...SAP is tenuously connected to the live site and it falls over all the time. It screws up everything. - IT ...kit, processes and support are a joke. - It can take 3 months to get a computer and when you get it, it will have most of the useful stuff ripped out. - Managers and the legal department are accountable to no one and they abuse that privilege on every project, usually at the last minute. - There is a road map, with predefined solutions written into it, and deadlines. Just get on with it, adding value is not part of the job. - When npower says 'MVP', npower means 'kludge'. - npower talks a lot about Agile. npower pretends it does Agile. npower doesn't do Agile. It won't happen, ever. - 120 desks ➗ 180 people ...go figure. - Your days consist of numerous meetings. Less than 10% of meeting content is relevant, less than 1% is interesting, but you have to attend. - Look out for the weekly 'stand-up' involving over a hundred people where only eight people talk - Expect to get pressured to work over the weekend, for free (the so-called 'weekend warriors'). The pressure is outrageous "...you'll let the entire team down if you don't"; "....npower's recovery is dependent on this going live this weekend" - This list could go on a lot longer

1.0
29 July 2017
Recommend
CEO approval
Business outlook

Pros

Nice new office building, good canteen.

Cons

Management in Outbound Financial Solutions is poor, with power hungry managers who seem to have very little humanity. Of our training group of 16 who started, there are just 6 left in 6 months. Managers either attempted to bully staff out, or find reasons to sack them (such has being unfortunate enough to be off sick twice in a year). If you want to be treated like a number, degraded, and made to feel worthless, this is a great place to work.

3.0
8 Feb 2017
Recommend
CEO approval
Business outlook

Pros

Flexible benefits options - you can add holidays and health and other benefits as you want at a salary cost Good basics for sales roles Great office environments

Cons

Unequal pay between men and women Unequal bonuses and commissions Old boys club promotion ladder Lack of security through constant restructures

Viewing 1 - 3 of 675 Reviews

Glassdoor has 731 npower reviews submitted anonymously by npower employees. Read employee reviews and ratings on Glassdoor to decide if npower is right for you.