What is the hiring process like at GameStop?

Good interview process between the line

Location was very bad interview yes

Easy job for new people learning to be a manager

micromanaged by higher ups to sell useless addons and protections

Solo shifts are nice, and the store isn't too busy. I had lots of time to work on shipments and other tasks, especially planograms.

ended up being relied on as a "manager" to new hires rather than the store manager. probably not his fault, but more so the corporate side.

You're around video games and are allowed to borrow games (provided that store sales are above a certain level).

I had a boss who was so lazy that he took 8 months to finally set up direct deposit for me. In those 8 months, I was paid with a Maestro debit card which was only usable at one fee-free ATM in the town, issued by a bank which had no physical location. The debit would randomly decline when used for point-of-sale purchases (even if there were sufficient funds in the account), which resulted in a fee charged to me for each declined purchase. When I tried to give final notice to my boss, he declined to meet with me, repeatedly saying he was busy. When I offered damage protection coverage for sale for any game discs, my boss told me to stop offering it because the company wasn't currently pushing the program. The company does not care one bit about their employees or their customers.

With my tenure with this company I have learned many, MANY things. From working in stores to working for corporate, there are different pros. -Building rapport: You build these relationships with your neighborhood which make the job a lot of fun. It starts of as sale but ends with a friendship. You help your *guest* and sometimes feel good about helping them. -Employee discounts: There are so many benefits. When I played games the discount really helps in saving money! -Health Insurance: During July 2024 the company shifted to a new health insurance, Curative, and the benefits are amazing. There are different plans but even with the lowest plan you get your money’s worth. -Leadership: Based on the position you apply for you can be taught by a great mentor that is always willing to help!

-Environment: In stores it is tough, you can be in a bad area and there can be risks like theft and other things. I had to constantly worry about going to my old store due to the crime in the area. Some of the older leadership didn’t care unless I produced results. -Leadership: Favoritism is a real problem, in stores you have to always be bringing in results in order to help you get paid. Store managers would have to schedule employees based off their sales. This makes sense in a business aspect but when if the store doesn’t do well then the store will not have enough hours to schedule help. In the corp setting the leads tend to fight over what they can do. When I first joined the office, some of the more tenured employees would be a yes man to the operations management. This always caused a power struggle once the company promoted new agents. The older crew always wanted to get in everyone’s business and at times clashed with others just because they were there longer. There were “cliques” that would form, you would notice them. Such examples are people who would always be by upper management and be nosey. Those that would always help the agents taking the calls, and those who would want to know everyone’s business. It honestly felt like high school, if you didn’t fit in one then you would not go far. -Customers/employees: The idea of the customer service team was to help customers but sometimes you would get people who are just so angry and would do anything to push your buttons. Part of the job also required the agents to take store calls. I understand the stress of retail, but the agents would give the same pressure to the person on the phone trying to help them. -Pay: Honestly this one is hard, I had to constantly prove my worth to the company for a tiny raise. Even if scored high in my employee review I would get hit with, “sadly we will not be able to offer you a raise this year”, I didn’t get a raise for 2 consecutive years. -Work: The job description will never match what you were hired to do. The company will expect you to balance your normal job while being forced to do more and learn more. While the training will be there, you will not get a pay bump for the additional responsibilities you were forced to do. -Micromanagement: Leads were forced to check in on agents who were struggling to end their call. This would include going to their desk or pinging them through teams. Even when the agent is following everything correctly, they would be scolded for something out of their control. -Growth: There is potential for growth within the company but that is usually crushed with relationships. What is a deciding factor on you getting that promotion is who you know. I interviewed and submitted my interest to different positions within the company, but was either ghosted or ignored. Then would find out that the position was given to someone’s friend.