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      Client Support Specialist Interview

      5 Aug 2016
      Anonymous employee
      Maitland, FL

      Other Client Support Specialist interview reviews for ADP

      Client Support Specialist Interview

      25 Sept 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ADP (Maitland, FL) in July 2016

      Interview

      I applied after seeing the posting online, in which I was contact almost immediately the next day. We then set up our first phone interview in which I met with a recruiter for about 30 minutes. The interview was very conventional for a screening, including questions about my background, where I see myself in five years, etc. From there, they noted it would take about a week to hear back. I heard back the next day to set up a video interview. For the video interview it was really laid back, which I liked. I met with one of the heads of the department and just talked about the position and why I would be a good fit. Again, I was told it would take a week or so, but I heard back the next day to set up an in-person interview. The in-person interview was again pretty laid back, in which I met with a man that was pretty high up in the organization. He asked alot about what set me apart, living arrangements, etc. After the face to face interview I was contacted with an offer. It was a very straightforward interview process (which I appreciated). I would recommend the interviewees to review the interviews and questions on this site, it really put me in a position to be prepared. Also set aside an hour before the interview to take notes on questions and ALWAYS ask questions at the end of the interview.

      Interview questions [1]

      Question 1

      Why ADP? How do you work under pressure? What sets you apart from other applicants? Where do you see yourself in (X) years?
      Answer question
      5
      avatar
      ADP response
      9y
      Thank you for your open and honest review. We are happy to have you as part of the team!

      Client Support Specialist Interview

      16 Oct 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sept 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      10 June 2025
      Anonymous interview candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1