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ADP Reviews

Updated 19 February 2018
5,838 reviews

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3.6
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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
2,759 Ratings

5,838 Employee Reviews

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Pros
  • Great culture and refreshing to work in a place that encourages a good work/life balance (in 511 reviews)

  • Many of our experienced employees work from home (in 218 reviews)

Cons
  • Hard to sometimes have a work life balance (in 204 reviews)

  • Way too many meetings during the day that the evenings is the only time to actually do your work so no work/life balance (in 66 reviews)

More Pros and Cons

  1. "Great Sales Culture and People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney
    Former Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Sales Culture and People

    Cons

    Traditional old school sales attitude

    Advice to Management

    Don't be scared of change and moving into the New World

    ADP Response

    3 Apr 2017 – Project Specialist

    Thank you for the review of your experience with ADP Australia.


  2. "Too lean"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Former Employee - Anonymous Employee in Melbourne
    Doesn't Recommend

    I worked at ADP full-time

    Pros

    Good location if you live out in the suburbs
    Good work life balance

    Cons

    Too much is expected from too few
    Unrealistic expectations from Management of IT

    ADP Response

    18 Dec 2017 – Project Specialist

    Thank you for sharing your feedback and review of ADP Melbourne. Your insight are appreciated as we expand into new locations.


  3. "Australia"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mulgrave
    Current Employee - Anonymous Employee in Mulgrave
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ADP full-time

    Pros

    The pros associated with working at ADP Australia are currently very limited as the executive leadership team has done a good job of making this company one of the worst places anyone could wish to work.

    Cons

    When so many employees leave a company over an extended period of time it is a symptom of something very wrong with the company. ADP Australia executive leadership would like everyone to believe that the people leaving are not fit to work at ADP but this cannot be the case when there have been so many departures. If this is not an obvious sign that the executive team is not up to the task then there is really no hope for the Australian office of ADP.

    Advice to Management

    Harvey Weinstein and many others in Hollywood have been outed for what they really are and it is time that the same applies to the ADP Australia executive group. Harvey messed with the lives of many people and so does ADP. The days when this type of behaviour is allowed to continue really must come to an end.

    ADP Response

    5 Dec 2017 – Project Specialist

    Hello and thank you for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees are treated fairly and work in a professional... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Australian ADP - Not good to its clients or employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Administrator in Mulgrave
    Former Employee - Payroll Administrator in Mulgrave
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADP full-time (More than 3 years)

    Pros

    Office is in the suburbs

    Cons

    ADP Australia is the worst company I have ever worked for. This is not an isolated view as it has been echoed by other employees. The focus on having a very lean headcount has really impacted the quality of service and also resulted in very unhappy ADP employees. The executive team talks a lot but seems incapable of actually understanding what the issues are and no meaningful action is ever taken.

    Advice to Management

    Maybe head office ADP executives should randomly call ADP Australia clients and understand what is going on in Australia. It is not good news. There really needs to be more accountability at the top. Please.

    ADP Response

    20 Nov 2017 – Project Specialist

    Thank you for this important feedback in our Australia location. We will share with our HR leaders.


  6. Helpful (3)

    "Hugely ironic organisation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ADP full-time (More than a year)

    Pros

    Trainer is amazing
    Direct manager is great
    Massages
    Fruit
    Good Comms
    A care
    Potential for growth
    Great office
    Flexibility to some degree
    iPad
    Laptop
    Phone

    Cons

    Hugely ironic organisation. Supposed to be the expert in talent acquisition and retention yet fail at it themselves? Disparate systems, reliant on excel for pricing, no real nurturing of prospects or even new employees.

    Split deals for new starters meaning you essentially pay for your own tuition.

    Arrogant high flyers who are selfish and not want to help you

    Data processed in India - sales people advised to say processed in Australia

    They will be sneaky - be careful

    If you are looking at joining ask why employee turnover is so high

    Payroll products have not evolved - too pricey

    Can't take leave in August
    Can't take leave in June
    Forced 2 week annual leave in December

    Base is low

    Evening coaching calls 8pm? Really?

    Revolving door - sales associates leaving - tonnes of manual paperwork, poor interdepartmental communication, bullying, ridiculous targets - initial training is good, teach you how to sell payroll emotionally although not much training on the product, numerous sales tools.

    Advice to Management

    QBRs? Really? POV? Nobody uses it!

    Just teach the product/s and then teach us your sales methodologies not the other way round

    ADP Response

    14 Aug 2017 – Project Specialist

    Thank you for this valuable insights. We will share with our HR and Sales teams.


  7. Helpful (1)

    "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Brisbane
    Former Employee - District Manager in Brisbane
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ADP full-time (Less than a year)

    Pros

    #HR department are fantastic.
    #Super is .05% higher than minimum.
    #Life Insurance & Income Protection is paid by company.
    #Offices are modern.
    #Induction is comprehensive.
    #Head Office is very friendly.

    Cons

    #Base salary non-negotiable.
    #KPIs are unreasonable for sales targets.
    #Way too much ongoing training with no allowance made on sales targets.
    #Management does not help new starters they expect you to jump in the deep end.
    #They do not advertise but rely on cold calling.

    Advice to Management

    The company sells payroll and HR solutions. However, ADP does not practise what it preaches and treats its talent like inferior plebs.

    ADP Response

    31 Jul 2017 – Project Specialist

    Thank you for the thorough review of the Brisbane office. We appreciate your insights.


  8. Helpful (3)

    "Poor Client Retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager in Sydney
    Former Employee - District Sales Manager in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADP full-time (More than 3 years)

    Pros

    Gala dinners, huge sales events at big ticket locations, overseas travel for the most vicious sales people

    Cons

    Clients are leaving faster than they are coming on board since ADP started offshoring all of their client relationship managers and payroll processes. If you're a client, expect to leave a message for a team member in India and not hear back from them for days regardless of the urgent nature of the call.

    Advice to Management

    Don't rely on foreign call centers to keep your local clients happy.

    ADP Response

    8 May 2017 – Project Specialist

    Thank you for analysis of your time with ADP and the comprehensive review. We appreciate the time you spent with us and wish you all the luck on your new career path.


  9. "Great training"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training and ongoing development
    Competitive salary and very good commission for top performers
    Payroll solution needed some improvement to be competitive in the market

    Cons

    Very very competitive between sales personnel sometimes falling over each other to make a sale. Company almost encouraged this to occur

    Advice to Management

    Improve teamwork and collaboration between sales teams and other teams eg implementation
    Improve functionality of solution and add on value eg HCM and super


  10. "Relationship Manager"

    StarStarStarStarStar
    Current Employee - Relationship Manager in Sydney
    Current Employee - Relationship Manager in Sydney
    Recommends
    Neutral Outlook

    I have been working at ADP full-time (More than a year)

    Pros

    Relaxed enviroment, no sense of urgency, good team

    Cons

    Heavy workload, limited resources, silo culture


  11. "SBS District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADP full-time

    Pros

    Great business to work for- supportive executive team, always dynamic and looking to improve solutions.
    Great incentives- if you are good, you can make great commission

    Cons

    Below average base & car allowance
    Not very good user interface when selling the solution


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