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      Customer Support Specialist Interview

      11 Sept 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at ADP in Sept 2020

      Interview

      I applied online through the official website. I was emailed about a week later to set up a phone interview. I had to call and set it up and I was on hold for 10 minutes. I set up the interview for the following morning. Took about 50 minutes and the first 25 minutes was me explaining my entire resume. Then I was asked the basic interview questions. She told me I would go on to complete two assessments and asked me when I would be available for video interview. I went to complete the assessments and the next day got my rejection email.

      Interview questions [1]

      Question 1

      What are 3 qualities I would expect a Customer Support Specialist to have
      Answer question
      avatar
      ADP response
      5y
      Thank you for sharing these insights into your interview. We are sorry to hear that your experience was negative and apologize as we aim for a professional experience in every interview session. We will share your feedback with our talent acquisition teams to better improve our process for candidates. If you have anything additional to share, please contact us at adp_talent_community@adp.com Thank you.

      Other Customer Support Specialist interview reviews for ADP

      Customer Support Specialist Interview

      9 July 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ADP in Jan 2023

      Interview

      Simple and straight to the point. I had a screening over the phone with a recruiter and one in person and a virtual one with the Next Gen Manager. After that I was offered the position.

      Interview questions [1]

      Question 1

      How well do you work with others?
      Answer question

      Customer Support Specialist Interview

      3 Oct 2018
      Anonymous employee
      Tempe, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ADP (Tempe, AZ) in Mar 2018

      Interview

      I applied on the careers website, where you're required to answer some basic demographic questions, as well as take a test for spelling and grammar. Shortly thereafter, I received a confirmation via email that ADP would like to proceed with a phone interview. I was able to schedule a time that was convenient for me on the same careers portal. After the phone interview, I was called back for an in person interview with two managers. We reviewed my resume, and answered some situational questions. After my in person interview, the managers asked if I was able to stay to meet with one of their directors. I stayed, and the questions were very similar. I feel this is a bit out of the norm, like you're supposed to be called back a second time to meet with leadership from higher up. A couple days later, I received a final call with a job offer. They gave me my start date of about a month out, and had me go through the background check an employment verification process.

      Interview questions [2]

      Question 1

      Name a time where you had to deal with an irate customer, how did you manage the situation, and what was the result?
      Answer question

      Question 2

      Think of a time where you had to solve a complex problem, what did you do, and what was the result?
      Answer question
      avatar
      ADP response
      7y
      Thank you for your review and for sharing your insights with us on Glassdoor. Welcome to the ADP team. #workhappy