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      Client Support Specialist Interview

      20 May 2015
      Anonymous employee
      Portland, OR

      Other Client Support Specialist interview reviews for ADP

      Client Support Specialist Interview

      25 Sept 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at ADP (Portland, OR) in May 2015

      Interview

      Process depends on the recruiter. I previously applied for a different position at ADP and the recruiter assigned seemed uninterested and never followed up/let me know next steps. For thai position, the recruiter was very prompt, moved me along in the process quickly, and ensured it was a positive experience. After the phone screen, the 1 hour onsite interview was scheduled 2 days later. The interview went 2 hours but it was because the hiring managers wanted me to sit with a "peer" for 15-20 min to get a feel for the company. Right after the peer, they asked that I interview with the Vice President. I received the offer the next day.

      Interview questions [2]

      Question 1

      Tell me about a time you didn't agree with a decision someone made. What was the situation, how did you approach it and what was the outcome.
      Answer question

      Question 2

      Tell us about a time you saw a peer doing something wrong.
      Answer question
      29

      Client Support Specialist Interview

      16 Oct 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sept 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      10 June 2025
      Anonymous interview candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1