I applied for the position on a Sunday night and on Tuesday I got a phone call. The call was basically a short review of my resume, description of the position and 2 interview style questions. One question was "Tell me about a time you went above and beyond while giving great customer service." I was told if I passed the phone interview I would receive an email with a link to an online personality test. I took the test and found out I passed right away. It was a fairly easy test of rating youself in certain situations. A day later I was contacted by the interviewing manager to set up an interview. I walked into the office at 830am which was the scheduled interview time. When I notified an employee that I was there I was told that the interview wasn't until 9am when they had clearly told me 830. The interview of 3 on 1 and I was surprised because of this. The interview questions were all from a script that the managers had. It was emphasized multiple times during the interview that the position was phone based meaning you would be on the phone constantly throughout your shift. The staff in the office were all seated in cubicles with headsets on, working the phones. The interviewers were all nice.

This was a very odd interview process. Applied online then received a call 2-3 days later for a phone interview. 2 days later got an online assessment test to take. Took that and was notified I passed immediately. Was advised to email the recruiter. Recruiter call me and set up an interview for the Wednesday the following week. Had a interview with 2 people. They had 4-5 behavioral questions that they read from a script. They were all generic and basically the same question. Tell me about a time you exceeded the customer's needs blah blah. Typical starting salary is $35,000.00 per year and they said that most people work 55-60 hours a week. That is ridiculous at that salary. Sat with a female claims rep for 20 minutes. Nice girl and had been there for 3 1/2 years. She advised me that the job sucked and had gotten worse because they micromanage every call, don't always give raises (unless people fill out these quality postcards), are way understaffed, and seem to have tiers of unnecessary management. i appreciated her honesty and she said that alot of people are trying to leave that office. Anyway offered position and told I had 48 hours to give a decision. Advised I had to think about it (had another interview 2 days later) and they got pushy. I declined. Just all round poor hiring process.

I applied online and the next week I received a voicemail from an Allstate HR employee stating that she had received my resume and would like to speak with me about it. I returned her call and was a bit caught off guard when she asked me a few general interview questions. She said they would contact me if I am chosen to move forward in the process. I then got an email from Allstate instructing me to take an online test consisting of mainly customer service/personality questions. A couple days later I got an email to schedule an on-site interview. The interview was with two managers. They were both very nice. The interview was very structured with 4 behavioral, "tell me about a time when.." type questions. They each pertained to a certain skill or characteristic you will need for the job (putting in the extra effort, building relationships with customers, etc..) After the four questions.. they went on to tell me all about the position. They did not sugarcoat it at all and warned me that it would be very fast-paced and I would have to deal with angry customers often. I got an offer over the phone two days later.