I applied online. The process took 1 week. I interviewed at Apple (Oberlin, OH)
Interview
A set of 3 phone interviews, the latter two of which featured live video feed via Skype.
The first interview was short and sweet. The core of the interview was about work history, personal experience and personal views on customer service and how it might translate into being an effective Advisor. Also several icebreaker type questions initally to disarm the interviewee initially. The interviewer also took a basic assessment of familiarity with Apple and its products.
The second interview was a Skype call that was focused mainly around role-play. The interviewer posed several scenarios and asked you to role-play working as an Advisor with the customer towards a solution. I believe the general goal here was to assess the interviewee's ability to respond to distress, empathize and demonstrate comfort working with Apple technology.
The third interview was another Skype video call and felt most like a standard interview. Common questions like "why should we hire you?" And "why did you apply for this job?" were asked. I believe this last interview was to assess the potential employee's general attitude, personality and level of comfort talking on the phone. The job offer was given at the close of the third and final interview.
Interview questions [1]
Question 1
Role-play scenario: you are expected to respond to this woman's concerns as though you were an Advisor. A woman calls on the first day of her honeymoon in Hawaii and discovers that a water bottle has leaked all over her iPhone. The phone is dripping wet, has powered off and the customer is extremely distressed about the recent photos she took on her wedding day.
I applied through university. I interviewed at Apple (Dallas-Fort Worth)
Interview
Interview was comprehensive and process straight-forward. There were a series of calls and video calls where they got to know how savvy I was with technology. I think the most important thing is how adaptable a person can be to learning new tech.
Interview questions [1]
Question 1
A recent example of troubleshooting and how it was resolved
The interview went well overall. The interviewers were kind and professional, and they asked relevant questions related to my experience and the role. The conversation felt comfortable and informative. Great
The Apple At Home Advisor interview process typically involves multiple stages, including an initial phone screening, a technical interview to assess your troubleshooting skills, and a behavioral interview focusing on customer service experience and cultural fit. Candidates may be asked scenario-based questions to evaluate their problem-solving abilities and communication skills.