I applied online. The process took 2 months. I interviewed at Apple in Feb 2018
Interview
First they scheduled a phone interview which just ran through the basics of the job such as internet connection and pay. I was asked a few technical questions but it wasn't a large portion of the call.
I later received an email to schedule a factime interview. This time the interview was designed to gauge your personality and how you would interact with potential callers.
After this I participated in an online conference where a moderator ran through various aspects of the job, including confidential information.
Still waiting to hear if I have got the job.
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position