I had a very positive phone and group/panel interview. They were pleasant and made me feel very comfortable. The phone interview was quick and they wanted me to get to the panel interview the next day. They did not give alot of information about where the interview was and I walked all around campus looking for the spot. I had a panel interview with two peers exactly my age. They did alot of behavioral and situational interview questions. Things like "Tell us a time that you assisted someone with a technical question over the phone". Tell us a situation where you found yourself dealing with an angry caller. Though I had absolutely no technical support process I thought I had answered the questions to the best of my ability but never heard back from them after the interview. Even after sending a thank you email through the recruiter, I did not hear anything. But all in all it was a very pleasant experience.

Easy.... you a treated as a person. It was very smooth and no pressure involved. I love this position. No dumb scenarios or stupid questions. Just straight to the point questions about you.