asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Accepted offer
Positive experience
Difficult interview
Application
I applied online. The process took 4 weeks. I interviewed at Apple (Houston, TX) in July 2012
Interview
I was first contacted by email and phone a month after I applied. I was sent an email with a survey asking about if I could attend training on a certain day, agree to a certain pay rate, and do what I needed to do to meet the at home office requirements. I had a total of two interviews done over the phone, and the process was about a month long. They tell you at the first contact when training will start if you are selected. The process was very competitive and stressful.
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position