I applied through a recruiter. The process took 1+ week. I interviewed at Apple in June 2015
Interview
First I talked to a nice lady on the phone to set up a time for a skype interview. Took a technical test online (30 questions about general IT knowledge, nothing too crazy or advanced, but some research can always be helpful). Skype interview lasted about 45min, the people I talked to were very pleasant and made me comfortable immediately. Questions are not too hard, they test your knowledge of the company, their products, why you want to work there and why this role. They also test your troubleshooting abilities. They said there would be some roleplay involved but there wasn't any for me, just a few question about technical problems. They gave me their answer within a week. The whole process took under 10days.
Interview questions [3]
Question 1
What are the differences between two generations of products (e.g iPhone 5 and iPhone 6)
Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work