I applied online. The process took 1 day. I interviewed at Apple (London, England) in Nov 2015
Interview
Group Interview - Introductions some role play, some team problem solving. The focus was not technical at all. It was basically concerned with what sort of personality you were. As I had never done a group interview, I was very nervous and found it very difficult to be myself as I am a bit introverted. I suspect actors and extroverts will do very well. All other info re: the interview process on this site is more or less correct for the Genius role. There was a lot of marketing of Apple's corporate culture and we had to clap. I found it very hard to clap enthusiastically on command and felt fake. Alas.
The process involved an initial application followed by a screening call with a recruiter. This was followed by one or two interviews with team members, focusing on customer service, problem-solving, and cultural fit. The interviewers asked behavioural questions and scenarios related to handling customers and troubleshooting. Overall, the process was structured, professional, and gave a clear understanding of the role expectations.
Erstes Vorstellungsgespräch - 20 Minuten. Sehr angenehm und professionell. Solange man sich bisschen damit beschäftigt, wird es gut laufen. Man muss sich auf jedenfall selbstbewusst und sozial darstellen. Viel lächeln und aktiv zuhören. Stelle auch deine eigenen Fragen, mach es klar dass du die Website dir angeschaut hast und dass du wirklich interessiert bist. Apple ist es egal was du weißt, sei einfach ehrlich und transparent.
I applied online. The process took 3 weeks. I interviewed at Apple (San Diego, CA) in Mar 2026
Interview
One group interview as well as a phase 2/3 interview with the store manager and possibly the director (i didn't make it past the second interview) but everything is straightforward and mainly behavior questions.
Interview questions [1]
Question 1
How is your performance measured in your current or previous role?