I applied online. The process took 2 weeks. I interviewed at Charles Schwab (Indianapolis, IN) in Sept 2012
Interview
Filled out their online profile and attached my resume and cover letter. I was then prompted to take a personality test on the internet. Shortly after I was contacted by a recruiter to schedule a 5 minute phone screen. At the end of the phone screen she asked me if I could do a 45 minute interview the next day. I should have prepared more for the interview but I was short notice. Know the position well. I did not make it pass this stage but she told me a skills test was next followed by a 1:1 with a hiring manager at the Indianapolis office. Overall the interview was good practice.
Interview questions [1]
Question 1
Several behavioral questions about customer satisfaction. Be prepared with SPAR responses. Tell me about a time you pleased a unhappy customer? Can you give me another example?
I applied through an employee referral. The process took 4 weeks. I interviewed at Charles Schwab
Interview
Phone screen, in person interview, drug screen, background check and then job offer. Very straight forward. If there’s a split decision about hiring you they will have a third part interview you.
Interview questions [1]
Question 1
Tell me about a time you received tough feed back? What did you do with it and how did you react?
I applied online. I interviewed at Charles Schwab (Lone Tree, CO) in Dec 2017
Interview
I applied for relationship specialist, got invited for a phone. during the phone interview, my recruiter referred me for the broker trainee position(financial consultant professional) she said I was a better fit for that position. The interview went well and I was invited for a second face to face interview the following week. On getting there I realized it was sort of a group interview. all the hiring managers were in the room with us(about 15 applicants) they talked about the job requirements, what to expect if we got hire; they also talked briefly about benefits. after that they divided us into 2groups. first group went on a tour while 2nd group(my group) went for the interview. some people were interviewed by two managers ; I was interviewed by one manager . during the interview; the one thing he stressed on was passing of the series 7&63. the interview was about 1hour in total.
Interview questions [1]
Question 1
tell me one time when you had to deal with a difficult customer.. be very specific with details and how did you handle it?
what was the most difficult criticism you ever received from your boss?
I applied through an employee referral. I interviewed at Charles Schwab (Austin, TX)
Interview
I had an employee referral opportunity, One phone interview asking basic questions such as, Customer Service and Scenario based questions. After that was the in person interview with two hiring managers that ask questions about your knowledge of the company trying to gage your enthusiasm. Be sure to look up exam based material, such as Questions, Time of Test, Etc... It was about a 2 hour interview asking questions about customer service examples and providing them with detailed descriptions of those examples( helps if you want to show your interest) I received an offer a couple hours after the interview and now going through a vigorous background check, UA drug test through third party company. I really enjoyed the staff and hiring managers, They were very hospitable and allowed me to bring thought upon my questions. High recommended employer!
Interview questions [1]
Question 1
Describe a time you went above and beyond for a customer?