I applied in-person. The process took 3 weeks. I interviewed at Coach (Baton Rouge, LA) in Nov 2015
Interview
I went through a phone interview then they brought me in for a one on one interview with the store manager. She asked me a series of behavioral questions and allowed me to role-play with the product.
Interview questions [1]
Question 1
Can you tell me what fashion trends inspire you? How would you handle a situation where a customer may be upset?
It was pretty relaxed, two interviewers, mostly spoke about my CV and Customer Service. Why I want to join the company and why luxury retail? I am still waiting to hear back from them. Had my interview last last week.
Interview questions [1]
Question 1
How would you influence a customer to make a purchase
Pretty straight forward and nothing too intense. Great energy from the team as long as you are competent yet competitive.
It was a 2 step process for me after the phone call and they brought me in immediately.
Interview questions [1]
Question 1
How can you handle working on a team, what structure do you follow?
I applied through a staffing agency. The process took 1 week. I interviewed at Coach (Singapore)
Interview
Pretty easy and standard questions which were not very tough. They wanted to see my the personality and attitude towards work. Overall it was a good interview and they were very nice and polite.