I applied online. The process took 2 months. I interviewed at Delta Air Lines (Atlanta, GA) in Nov 2025
Interview
Multi-step. Primarily AI filtered until you are selected for in-person interview. It does take time but this is necessary in filtering the correct candidates. The first part can happen very quickly. The only reason why my process took a month from initial application to F2F invite was because I waited for the full week period given for the Virtual Job Tryout and Virtual Interview (AKA ODVI, OnDemand).
Interview questions [1]
Question 1
Describe a time when you went above the standard to improve a customers experience and why you felt that customer deserved the elevated experience over the others you helped that same day.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
I applied in-person. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Interview questions [1]
Question 1
tell us about a time you had to deal with a difficult coworker?