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      Delta Air Lines

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      Ustomer Service Agent: Ticketing/Gate (Ready Reserve) Interview Interview

      19 Mar 2015
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Delta Air Lines in Mar 2015

      Interview

      Applied online. Received an email with instructions on how to do a video interview using an app. I'm still awaiting the response to my interview. I felt it was a very cool way to interview someone. I did not have on professional clothing since I am away on vacation and you have to do the interview within 3 business days of receiving the interview email.

      Interview questions [1]

      Question 1

      Describe a situation when you had to deal with an upset client. How did you deal with it? What was the result? Describe a situation when you went above and beyond your work expectations. Describe a high stress situation. What happened? Describe a situation where you were a part of a team. What was your role? What were the results?
      Answer question
      1