Virtual interview questions: 1.What was a time I had a difficult time with a customer and what was the ending outcome? 2. When was a time that I went above and beyond for a customer? 3. What did I do when a customer came in upset? 4. Name a time when I worked in a group setting and what was the outcome? Face to face interview questions: 1. Name a time when your integrity kicked in and you witnessed a coworker doing something bad. 2. Name a time you went over and beyond 3. Name a time you had to deal with someone upset 4. Name a time you had to quick think and make a big decision alone 5. What's your greatest career achievement.