I applied online. The process took 3 days. I interviewed at Delta Air Lines in Aug 2015
Interview
So far I have completed the online application, did two assessments that had rating scales as what you base your answers on and did the video interview. I applied originally 3 days ago, got the invitation for the video interview yesterday and submitted that last night. From what I'm seeing on here the questions were exactly as what others have posted for the video interview. It's pretty nerve wracking but if you do some practice questions you'll be good to go. Supposedly the next step is a brief phone interview if they like you enough and they set up a face to face interview or you get an email saying thanks but no thanks. We'll see in the next few days what my outcome will be! It's been an easy and user friendly.
Interview questions [1]
Question 1
Describe a time where you went above and beyond for a customer
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?