I applied online. The process took 5 weeks. I interviewed at Delta Air Lines (Atlanta, GA) in Feb 2016
Interview
I applied online around the first week of January, 2016. Got an email for the Video Interview by the second week of January, followed by an email for F2F the forth week of January. Finally had my F2F Interview the third week of February, 2016 at Delta Air Lines HQ Atlanta, GA.
-BE YOURSELF! Be very CONFIDENT! during the F2F interview. The process takes place in 3 groups and 3 rotations, the entire group that day was made up of roughly 60 people. Don't be afraid to ask questions, be present but not overwhelming!! BE YOURSELF! Take your time answering the questions! it's not a race! and don't be afraid to ask them to repeat the question. REMEMBER sMILE!! SMILE!!! but don't act fake act natural just not shy.
-DRESS THE PART!! try getting a navy blue or dark blue suite and red/ Wine color Tie! take all your documents! SS Card, Passport, Educational Degrees etc. and Print out what ever they ask you to print!! Also the HR/ Flight Attendant staff that are there are very nice and warming! don't be scared, They're there to help you succeed! REMEMBER To say hello to everyone or as many as you can. I didn't get to greet all of the staff, I missed like 5 or 7 of them. And talk to the other candidates!
#1 because you are being watched
#2 it helps kill the nerves!!! trust me!!
#3 you might lean something new from them!
After the rotations are done they call out names of individuals who got CJO's and I was one of the few people who were selected.
STUDY THE START FORMAT ANSWERING!!!
On some of the questions you have to think as a Flight Attendant on some you don't. some are past job questions and some are HOW WOULD YOU HANDLE THE SITUATION. but I feel the key points are to emphasize on are Communication, Costumer Service and the Company image, Team work, Learn from errors and moving along.
I hope this is helpful info! Good luck Guys!!!
Interview questions [5]
Question 1
Describe a time when you were given constructive criticism, how did you handle it?
If there was not enough inventory to serve on our flight, would you proceed the flight as scheduled without the inventory, or would you delay the flight to get the necessary inventory?
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Interview questions [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?