Customer Service Agent (Ready Reserve) applicants have rated the interview process at Delta Air Lines with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 80% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent (Ready Reserve) roles take an average of 8 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Delta Air Lines overall takes an average of 9 days.
Common stages of the interview process at Delta Air Lines as a Customer Service Agent (Ready Reserve) according to 1 Glassdoor interviews include:
Presentation: 25%
Phone interview: 25%
Other: 25%
Skills test: 25%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at Delta Air Lines (Seattle, WA) in Feb 2016
Interview
First interview was an online interview through an app called HireView. Then about a month or so later, I got an email for an invitation to have an in-person interview at Sea Tac.
Interview questions [1]
Question 1
-Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results?
-Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results?
-Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?
-Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?
I applied online. The process took 2 months. I interviewed at Delta Air Lines (Cincinnati, OH)
Interview
2 steps: a video record interview where you get to record yourself answering questions and an in person interview at the airport where you will be working. Post Covid it was done as a group interview but each individual get to present themself.
I applied online. The process took 5 months. I interviewed at Delta Air Lines (Austin, TX) in Sept 2019
Interview
Applied for CSA position in May 2019. Got a email and phone call about job Interview in September 2019. Went to interview, got the job offer the same day contingent on Drug test, background screening, fingerprinting and Physical Test. 3 weeks later got a email that everything cleared and a start date. The process from the time I applied until when someone cintacted me for an interview was 4 months
Applied 05/2019
Interviewed 09/19
Background Check took 3 weeks which they tell you
Start Date 10/19
Interview questions [1]
Question 1
Q: Describe a time at your previous employer where you had to work in a difficult situation.
Q:Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results?
Q:Name a time a co worker was no holding up to brand standards. What did you do & how did you handle it
Q:Name a time you had to work in a challenging team environment?
I applied online. I interviewed at Delta Air Lines (Fayetteville, NC) in Mar 2019
Interview
Multiple phases; initial step was by webcam via app called HireVue. There was a five question interview. Questions are recorded and can be deleted and re-recorded as many times as you would like.