I applied online. The process took 2 days. I interviewed at Fidelity Investments (Merrimack, NH) in July 2013
Interview
Very friendly, wanted to know my base knowledge of the company, industry, and past work history. Asked some scenario questions to get an idea how I handle customer service and metrics. Wanted to get to know me which I loved and made me feel more comfortable.
Interview questions [1]
Question 1
What was your world class customer service moment and why ?
I interviewed at Fidelity Investments (Covington, KY)
Interview
Interview process was easy once the interviewer showed up. Was ten minutes late and disrespectful of my time. She was unprofessional with interview questions as well. Zero stars. Would not recommend.
The interview was a zoom interview. Upon passing the initial interview, you then complete a drug test, and background check that requires you to go to an office to submit your fingerprints
Interview questions [1]
Question 1
They asked me scenario based questions around different interactions I had with customers.
Very standard interview. Most Qs revolve on how you helped customers in past roles and what you can do to excel in this role. Nothing too difficult and they send you questions before hand to practice. Remember star method
