I applied through an employee referral. The process took 2+ months. I interviewed at Genesys (Daly City, CA) in Feb 2014
Interview
I later found out the interviewer was a huge liar, so it didn't matter what was said. No drug test, no hard questions. Easy. The company has ten percent of the tech they claim. Business Edition cloud is the future of the company. The system doesn't even have agent voicemail. Screen and call recording GO over the public internet.