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      Account Manager Interview

      16 Mar 2017
      Anonymous interview candidate
      Chicago, IL
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 7 weeks. I interviewed at Glassdoor (Chicago, IL) in Feb 2017

      Interview

      I was very surprised that considering Glassdoor is a company that helps people find a job, that their process would not only be long and tedious, but also that the recruiter for this position would be unhelpful and unprofessional. I was an employee referral and had it not been out of respect to that employee, I would have pulled my name from consideration. The overall process is only 4 rounds so it's not too bad, but that's assuming filling this position is a priority for them- if it's not, then be prepared to wait. It took me over 7 weeks to get through all 4 stages, that's awfully excessive for a $45k salary. Just to put this into perspective, it took over four weeks from the time I did my presentation till they scheduled my in person interview. It took two weeks for the recruiter to even tell me I made it through to the next round, then another two weeks for them to schedule it. I sent multiple follow up emails and none of them were returned, until it was convenient for them. Just a little tip to the recruiter, if you have to begin every e-mail with "Sorry for the delay", you should probably ask for help with time organization. If they don't offer you the position, they will provide you with "constructive feedback". Can't speak for everyone else, but my feedback was wildly inaccurate. Apparently I would have been a better fit for new business, but I haven't worked in new business development in over two years and didn't mention any of my new business experience in my interview- so like I said, wildly inaccurate. The first two steps are pretty easy and straight forward, the first was an HR screening where they tell you about the position and the salary, etc.. Then after that you have another phone conversation with the hiring manager, again, the questions are pretty straight forward. After that you will move onto a presentation, where you have to give a mock renewal call with two sales managers and a team member acting as employees of that business. The recruiter will "prep" you for this, but personally, she provided me no information to the questions I asked that I found useful. Little hint: at the end of the presentation they will tell you they need to talk internally, you must ask to schedule a follow up call to touch base or your odds of moving on are decreased. Then if you make it through the presentation, they'll bring you in for a series of interviews with the hiring manager, another sales manager, the department head, and two current members of the team. The department head will ask you a brain teaser about 9 balls and 1 weighs different--you can Google it to find the answer.

      Interview questions [1]

      Question 1

      Tell me about an account that you grew
      Answer question
      2
      avatar
      Glassdoor response
      9y
      Thank you for taking the time to share your review with us. We know that it is a delicate exercise to interview while team and headcount planning is occurring, and we are very sorry that timing expectations were not accurately set. We strive for a world-class recruitment process at Glassdoor and feedback like this helps us reassess to make us better and deliver on our promise.Thank you for taking the time to interview with us. I wish you the best in your job search.

      Other Account Manager interview reviews for Glassdoor

      Account Manager Interview

      4 Feb 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Glassdoor

      Interview

      The interview process was well structured and transparent, with clear communication throughout. Interviewers were professional, friendly, and asked relevant questions, making the experience smooth, fair, and respectful overall and efficient.

      Interview questions [1]

      Question 1

      my previous experience and how it related to the role
      Answer question

      Customer Service Representative Interview

      6 June 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Glassdoor

      Interview

      Fairly simple and easy. Fast until you get to the hiring manager, I have been waiting to find out if I have an offer. Seems like a great place to work.

      Interview questions [1]

      Question 1

      How did you handle an instance where a customer was angry or unsatisfied?
      Answer question
      avatar
      Glassdoor response
      2y
      Thanks for your feedback! I'm happy to hear it was an efficient interview experience. It's critical to us that our candidates hear feedback in a timely manner, so someone on our team should be reaching out to you soon! Best of luck! - Cortney Holloway, Talent Acquisition Manager

      Customer Service Representative (CSR) Interview

      4 Nov 2024
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Glassdoor (Los Angeles, CA) in Jan 2024

      Interview

      Sent an application online and got a call and scheduled an interview. Interview process was seamless but I just need more practice as interviews are definitely a weakness of mine. Good luck to anyone interested. They seem like a great company. :)

      Interview questions [1]

      Question 1

      Tell me about your previous experience
      1 Answer
      avatar
      Glassdoor response
      1y
      I appreciate your feedback on the interview process with us. Interviewing can be intense and daunting, especially when you haven't had one in a while. I thrilled to hear you had a smooth experience with us and we wish you all the best in your job search! - Cortney Holt, Sr. Manager, Talent