Initial interview with a recruiter to ascertain interest in the position, willingness to work in Inside Sales. Followed by a 15 minute mock sales pitch with member of Inside Sales Department and 15 minute competency based interview. Has to send information 24hrs ahead for sales pitch - who I was, who the client was, position in company, size of company, size of client company etc. They want you to be structured and tease out responses from interviewer by asking probing questions. I fell down on this as I picked a service that wasn't readily identifiable and spent much of the call explaining it and neglected to dig out their position in company (although you send this in as part of info request) etc. Overall its a fairly transparent process if not a little arbitrary.