You have to go through multiple behavioral interview questions that talk about specific actions taken to achieve outcomes. You are also asked to articulate your ability to develop relationships in challenging situations.
Interview questions [1]
Question 1
How do you build relationships with difficult clients?
I applied through an employee referral. The process took 1 week. I interviewed at Google (Los Angeles, CA) in Jan 2015
Interview
Got a phone screen. The interviewer seemed pretty bored. Didn't seem particularly enthusiastic about the position or speaking with me. I found that surprising since the candidate experience--even at the phone screen stage--at other companies I've interviewed has have been excellent. I expected Google to be better. The questions were standard (tell me about your prior experience, etc.). Got a call later that they moved on with other candidates, which was nice of them.
Interview questions [1]
Question 1
Tell me about a time you had to convince someone to take a different approach? (Or something like that).