I applied for the Front DesK Agent position online, and was contacted by HR about a week later by phone. I was asked a few preliminary phone interview questions i.e. why hyatt? what was a challenging situation with a guest, how did you solve it? what is exceptional service to you? in your last job, what was your biggest challenge? Then I was passed along to the next step of the interview process, which was a face-to-face, 1-1 interview with the front office manager. This part was relatively easy, the manager basically just went over everything about the property that I already researched online, and talked about management style. Then, in the same day, I was asked to meet with the room executive, who pretty much asked me the same questions as the HR person. After, I was escorted by the front office manager to the executive GM's office, which was very prestigious and full of smiling people. The interview with the GM was natural and relaxed, my resume was reviewed and I was asked if I had any questions for them. I asked how they both got involved with hyatt and why, and what they liked most about the property. Both of them answered the people/employees were the best aspect. These four interviews were all in one day, took about 4 hours total. Then I was asked to come back the following day for a drug test. I was then offered the position and accepted.
