IBM Customer Service Representative (CSR) interview questions
Updated 25 Dec 2025Difficulty
Average
Experience
Very positive
How others got an interview
- 11%Employee referralEmployee referral
- 10%RecruiterRecruiter
- 7%Campus recruitingCampus recruiting
- 7%In personIn person
- 6%Recruitment agencyRecruitment agency
- 4%OtherOther
Interview search
89 interviews
IBM interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at IBM with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IBM overall takes an average of 35 days.
- Common stages of the interview process at IBM as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Skills test: 17%
One on one interview: 17%
Phone interview: 17%
Presentation: 17%
Drug test: 17%
Group panel interview: 17%
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